Routing & Scheduling Specialist, Customer Experience

Rentokil Terminix; Harrisburg (Dauphin County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Vacation and holidays

Job summary

Rentokil Terminix seeks a Dispatcher/Planning & Scheduling Specialist to optimize daily and weekly route plans across assigned branches using routing software. You will analyze plans, resource availability, and territory data, and report metrics to the Service Planning Supervisor and branch teams.

The role requires strong analytical skills, routing system knowledge, MS Office proficiency, and excellent communication.

Qualifications

• 2 years dispatcher or customer service experience preferred.
• Strong analytical and communication skills are required.
• Proficient with routing and scheduling software and MS Office.

Responsibilities

• Create route plans using work order data and routing software.
• Communicate routes within territory to service personnel.
• Summarize and review plans daily with the Service Planning Supervisor.
• Create daily summary reports for the supervisor.

Skills

Routing software

Dispatcher experience

Public speaking

Analytical skills

MS Office

Reading & interpreting docs

Multi-tasking

Interacting with public

Education

High school diploma or GED

Tools

Routing & scheduling software

Job description

Rentokil Terminix seeks a Dispatcher/Planning & Scheduling Specialist to optimize daily and weekly route plans across assigned branches using routing software. You will analyze plans, resource availability, and territory data, and report metrics to the Service Planning Supervisor and branch teams.

The role requires strong analytical skills, routing system knowledge, MS Office proficiency, and excellent communication.