Route Planning Specialist – Customer Experience

Rentokil North America; Harrisburg (Dauphin County); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Health benefits

Tuition reimbursement

401(k) plan

Paid holidays

Zusammenfassung

Rentokil North America in Harrisburg, PA is seeking a Dispatcher/Route Planner to optimize daily and weekly route plans for assigned branches. You will analyze plans, resource availability, and territory data using routing software and report metrics to supervisors.

The role requires strong MS Office skills, excellent communication, and the ability to read and interpret business documents. A high school diploma or GED and 1–2 years of dispatch or customer service experience are preferred.

Qualifikationen

• Advanced knowledge of Routing and Scheduling software systems.
• Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, and schedule availability.
• Verbal and written communication skills, including public speaking.
• Analytical skills and attention to detail.
• Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
• Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations.
• Ability to manage multiple, repetitive tasks.

Aufgaben

• Creates route plans using work order data and route analysis software.
• Communicates routes within assigned territory to service personnel.
• Summarizes and reviews plans daily with the Service Planning Supervisor.
• Creates summary reports daily and provides to supervisor.
• Performs other duties as assigned.

Kenntnisse

Routing and Scheduling software

MS Office

Analytical skills

Communication skills

Public speaking

Attention to detail

Ausbildung

High school diploma or GED

GED or equivalent combination of education/experience

Tools

Routing software

MS Office (Word, Excel, PowerPoint)

Jobbeschreibung

Rentokil North America in Harrisburg, PA is seeking a Dispatcher/Route Planner to optimize daily and weekly route plans for assigned branches. You will analyze plans, resource availability, and territory data using routing software and report metrics to supervisors.

The role requires strong MS Office skills, excellent communication, and the ability to read and interpret business documents. A high school diploma or GED and 1–2 years of dispatch or customer service experience are preferred.