Routing/Scheduling Specialist

Northwest Exterminating; Lawton (OK); On-site; USD 36,000 - 52,000; Full time

Job summary

Northwest Exterminating is seeking a Routing and Scheduling Specialist to support branch operations and optimize service appointment scheduling. You will collaborate with the Branch Manager and field professionals to resolve conflicts, maintain records, and ensure efficient routing.

The role requires strong organizational and communication skills, a comfort with learning internal systems, and the ability to work both independently and as part of a team.

Qualifications

• High School Diploma or equivalent required.
• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Tech-savvy with the ability to quickly learn and navigate internal systems.
• Familiarity with RFS and Tactical Planner preferred, or willingness to be trained.
• Experience with scheduling or routing systems is a plus.
• Proficiency in office software and data entry.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor and optimize daily and weekly service routes to ensure efficient scheduling for Orkin Pros.
• Assist the Branch Manager with administrative and backend office functions as needed.
• Respond to emails and inquiries related to scheduling, routing conflicts, and customer concerns.
• Reschedule missed service appointments and re-inspections promptly.
• Schedule callbacks and follow-ups for retreat services.
• Submit payables accurately into company systems.
• Manage incoming mail and ensure appropriate distribution.
• Handle cash deposits and issue receipts for received payments.
• Enter service agreements into company systems with precision.
• Schedule termite service appointments and coordinate initial services for new customers.
• Perform other duties as assigned or requested to support branch operations.

Skills

Organizational skills

Time management

Customer service

Communication

Tech-savvy

Learning systems

Independent worker

Education

High School Diploma or equivalent

Tools

Scheduling systems

RFS

Tactical Planner

Office software

Job description

Overview

The Routing and Scheduling Specialist plays a key role in supporting daily branch operations and ensuring efficient scheduling and routing of service appointments. This position works closely with the Branch Manager and field professionals to optimize service delivery, resolve scheduling conflicts, and maintain accurate records in company systems.

Responsibilities

• Monitor and optimize daily and weekly service routes to ensure efficient scheduling for Orkin Pros.
• Assist the Branch Manager with administrative and backend office functions as needed.
• Respond to emails and inquiries related to scheduling, routing conflicts, and customer concerns.
• Reschedule missed service appointments and re-inspections promptly.
• Schedule callbacks and follow-ups for retreat services.
• Submit payables accurately into company systems.
• Manage incoming mail and ensure appropriate distribution.
• Handle cash deposits and issue receipts for received payments.
• Enter service agreements into company systems with precision.
• Schedule termite service appointments and coordinate initial services for new customers.
• Perform other duties as assigned or requested to support branch operations.

Qualifications

Minimum Requirements:

• High School Diploma or equivalent required
• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Tech-savvy with the ability to quickly learn and navigate internal systems.
• Familiarity with RFS and Tactical Planner preferred, or willingness to be trained.
• Experience with scheduling or routing systems is a plus.
• Proficiency in office software and data entry.
• Ability to work independently and as part of a team.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer