Routing & Dispatcher - Harlingen Harlingen, TX

FusionSite; Harlingen (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Company-Paid Life Insurance

AD&D Insurance

Disability Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Job summary

FusionSite in Harlingen, TX is seeking a Routing and Dispatcher to bridge drivers and customers, relaying delivery and pickup instructions and updating timelines. You will support finance, customer service, operations, and general admin tasks in a fast-paced office.

Responsibilities include scheduling drivers, issuing daily routes, monitoring performance, resolving issues with customers or drivers, and providing end-of-day reports.

Qualifications

• Accustomed to working in a fast-paced environment with multitasking several schedules and priorities at once.
• Experience with CRO or TRUX preferred.
• Ability to accurately and efficiently enter data into computer software and systems.
• Basic mathematical skills.
• Attention to detail, accuracy, thoroughness, organization, and analytical skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to remain professional and composed under pressure and calmly resolve problems.
• Strong knowledge of office management procedures.
• Proficient with Microsoft Office Suite, QuickBooks, Route logistics or similar software programs.

Responsibilities

• Ensures drivers meet customer expectations for delivery, pickup, and servicing of rental assets.
• Scheduling and dispatching drivers, crews, or equipment to locations per schedules or needs.
• Communicates with drivers about assignments and tracks progress.
• Monitors drivers' daily route performance and escalates issues to management.
• Uses phones or radios to contact team members and customers.
• Resolves problems with customers or drivers and coordinates payments.
• Prepares daily routes and schedules and updates for efficiency.
• Weekly reviews of routes for efficiency within service area.
• Collaborates with Customer Service to ensure paid services are delivered.
• Provides end-of-day reporting for incomplete assignments.
• Supports Billing/Collections in identifying delinquent accounts and coordinating actions.
• Assists with billing/accounts receivable and office tasks as needed.
• Performs other related duties as assigned.

Skills

Fast-paced multitasking

CRO experience

TRUX experience

Data entry

Basic math

Attention to detail

Verbal communication

Written communication

Customer service

Stress management

Organization

Office procedures

Microsoft Office

QuickBooks

Route logistics

Tools

Microsoft Office Suite

QuickBooks

Route logistics

Job description

Job Description

Join the Growing Team at A Clean Portoco - Now Hiring a Routing and Dispatcher!!!

Serve as an intermediary between drivers and customers. Communicates customers' delivery or pickup instructions to drivers and provides updates about driver timelines to customers. Supports the management team and office team with daily operations in all areas of finance, customer service, operations, and general administrative functions and activities of the office.

Duties/Responsibilities:

• Ensures drivers are meeting the expectations of our customers as it pertains to delivery, pick-up, and servicing of rental assets.
• Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs.
• Communicates with drivers to notify them of daily assignments, tracks drivers out on delivery/pick-up, and assists drivers in troubleshooting when necessary.
• Uses multiple systems to monitor and review drivers' daily route performance and escalates concerns to the management team when drivers are unable to meet the daily assigned tasks.
• Uses telephones, two-way radios, or text messages to contact team members.
• Communicates with supervisors or customers to resolve problems, requests for services or equipment, or payment.
• Prepares daily routes and schedules to prioritize and update based on changes for utmost efficiency and effectiveness.
• Weekly reviews all routes to ensure assigned stops are efficient and are within our defined service area.
• Collaborates with the Customer Service team and coordinates with drivers to ensure excellent service on behalf of our customers; may be required to contact or assist customers as well as drivers to ensure paid-for services are received.
• Provides end-of-day reporting to the management team for all assignments not completed by drivers.
• Works will the Customer Service/Billing/Collections coworkers to identify customers that are delinquent with their invoices and ensure follow-on services are cancelled or units are picked-up.
• Provides support when needed to assist the team with assigned duties such as billing/accounts receivable, answering phones, sorting, distributing mail, and preparing documents, etc.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Accustomed to working in a fast-paced environment with others while multitasking several schedules and priorities at once.
• Experience with CRO or TRUX Preferred.
• Ability to accurately and efficiently enter data into computer software and systems.
• Basic mathematical skills.
• Attention to detail, accuracy, thoroughness, organization, and analytical skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to remain professional and composed under pressure and being able to calm others while sorting out problems that arise.
• Excellent organizational skills and attention to detail.
• Strong knowledge of office management procedures.
• Proficient with Microsoft Office Suite, QuickBooks, Route logistics or similar software programs.

Benefits

• Medical, Dental, and Vision Insurance
• Company-Paid Life and AD&D Insurance
• Voluntary Life and AD&D Coverage
• Short-Term and Long-Term Disability
• Accident and Critical Illness Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age,

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, or local laws. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.

If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law in order to apply for employment, please contact our Talent Acquisition Team at [e-mail]

Job applicants may request to review the company's affirmative action plans by contacting the talent acquisition team/recruiter or the Human Resources department.

Job Requirements

Required Skills/Abilities:

• Accustomed to working in a fast-paced environment with others while multitasking several schedules and priorities at once.
• Ability to accurately and efficiently enter data into computer software and systems.
• Basic mathematical skills.
• Attention to detail, accuracy, thoroughness, organization, and analytical skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to remain professional and composed under pressure and being able to calm others while sorting out problems that arise.
• Excellent organizational skills and attention to detail.
• Strong knowledge of office management procedures.
• Proficient with Microsoft Office Suite, QuickBooks, Route logistics or similar software programs.

Job Pay

$15.00 - $15.00 per hour