Router

Valley Services, Inc.; San Jose (CA); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Training & Development

Job summary

A logistics service provider in San Jose is seeking a Router to manage efficient delivery routes and coordinate operations. The ideal candidate has experience in routing and dispatching, strong problem-solving skills, and effective communication abilities. This full-time role offers competitive hourly pay and benefits including health care and retirement plans.

Qualifications

• Prior experience in routing, dispatching, or logistics.
• Strong multitasking ability in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Develop and optimize delivery and service routes for drivers.
• Monitor real-time route progress and adjust schedules as needed.
• Communicate daily with drivers regarding route assignments.

Skills

Multitasking

Problem-solving

Communication

Customer service

Detail-oriented

Tools

GPS tracking software

Dispatching software

Job description

Overview

Valley Services is a family-owned residential and construction solutions provider located in the heart of downtown San Jose. It consists of two divisions: the transfer station and rentals. By joining the Valley Team, you become part of a family that keeps Silicon Valley moving forward.

Salary: $23.00 - $26.00/hr

Position

As a Router, you will be responsible for developing and managing efficient delivery and service routes, ensuring the timely dispatch of drivers, and maintaining seamless coordination between operations and field teams. This role requires strong problem-solving, multitasking, and communication skills to handle real-time route adjustments and optimize fleet performance. You will play a critical role in ensuring safe, reliable, and customer-focused service every day.

Responsibilities

• Develop, assign, and optimize daily delivery and service routes for drivers
• Monitor real-time route progress using GPS and dispatching software; adjust schedules to improve efficiency and reduce costs
• Partner with the Operations Manager to create and adjust weekly driver schedules
• Track route performance metrics, including timeliness, service quality, and efficiency benchmarks
• Communicate daily with drivers regarding route assignments, schedule changes, road conditions, and emergencies
• Receive and dispatch service orders, coordinating with field teams for immediate response
• Collaborate with customer service to schedule and coordinate deliveries, pick-ups, and service calls
• Review and analyze driver route books and logs for accuracy and compliance
• Provide feedback to operations and management on opportunities to improve route efficiency and customer satisfaction
• Address unexpected delays, equipment issues, or reroutes by coordinating with drivers and mechanics to provide timely solutions
• Handle emergency and non-emergency calls, ensuring drivers are directed appropriately
• Maintain accurate records of route data, fleet schedules, inventory logs, and service documentation
• Enforce safety standards, DOT regulations, and company compliance policies in all operations
• Support special projects and additional responsibilities as assigned by management

Requirements

Required Qualifications

• Prior experience in routing, dispatching, or a logistics-related role
• Strong multitasking and problem-solving ability in a fast-paced environment
• Excellent communication skills (verbal and written)
• Knowledge of GPS tracking, route planning, and dispatching software
• Ability to work independently and make decisive, effective decisions
• Strong customer service mindset with the ability to collaborate across departments
• Detail-oriented with excellent organizational skills
• Availability to work overtime, on weekends, and during emergency situations
• Physical ability to lift up to 50 pounds, bend, stoop, and enter/exit fleet vehicles as needed

Preferred Qualifications

• Experience in waste management, construction logistics, or fleet dispatching
• Knowledge of DOT regulations and fleet safety compliance
• Bilingual skills (Spanish preferred)
• Familiarity with performance metrics and service quality standards

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Wellness Resources
• Commission