Route Technician: Cash & VGT Collections

accelentertainment; Springfield (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

medical, dental, and vision

life, AD&D, critical illness, and

short and long-term disability

identity/legal protection

access to FSA and HSA accounts

Job summary

Accel Entertainment, Inc. is seeking a Route Cash Collection Associate in Illinois to support daily cash collection operations at licensed gaming locations.

You will manage VGT collections, RT replenishments, and related cash movement, ensuring adherence to safety and company procedures while delivering reliable service. The role requires punctuality, a valid driver’s license, and the ability to obtain an Illinois Terminal Handler’s License.

Qualifications

• Must be at least 21 years old.
• Valid driver’s license with a satisfactory driving record.
• Ability to obtain a Terminal Handler’s License from the Illinois Gaming Board.
• Proficient with Microsoft Suite, Salesforce, and Outlook.
• Willing to work long hours, including weekends.
• Reliable for scheduled shifts and punctual.
• Excellent ethics and integrity.
• Attention to detail.
• Self-motivated and quick learner.
• Able to understand working components of machines and provide on-site service.
• Professional demeanor.

Responsibilities

• Provide and maintain an exceptional customer experience with location staff and patrons.
• Be timely and punctual for both work and route schedule.
• Communicate and maintain proper equipment needs for route teams and collection vans.
• Deliver and collect cassettes/cans to and from customer locations per the assigned route schedule, using a company provided vehicle.
• Unload and deliver cassettes/cans to processing room following route.
• Drive efficiently and effectively during scheduled routes.
• Assist with additional replenishments (RT or ATM), VGT collections, or other cash item needs.
• Knowledge of working components of equipment (VGTs, RTs, ATMs, Amusement devices).
• Communicate challenges to leadership and suggest route improvements.
• Organize warehouse space and prep needs for next-day routes.
• Support Fleet Needs for Collection Vehicles and other regions as needed.
• Perform other duties to meet operational needs.

Skills

Customer service

Attention to detail

Reliability

Punctuality

Self-motivated

Professional demeanor

Flexibility

Team communication

Tools

Microsoft Office

Salesforce

Outlook

Job description

Accel Entertainment, Inc. is seeking a Route Cash Collection Associate in Illinois to support daily cash collection operations at licensed gaming locations.

You will manage VGT collections, RT replenishments, and related cash movement, ensuring adherence to safety and company procedures while delivering reliable service. The role requires punctuality, a valid driver’s license, and the ability to obtain an Illinois Terminal Handler’s License.