Team Leader, Absence Claims Management (Insurance)

Guardian Life; United States; Remote; USD 57,000 - 95,000; Full time

Job summary

A leading company in the insurance sector is seeking a Team Leader for Absence Claims Management in a fully remote capacity. The ideal candidate will guide a team of Case Managers, ensuring effective claims management while supporting employee development and monitoring performance. A Bachelor’s degree and substantial experience in disability claims are essential for this role, along with proven leadership skills and strong communication abilities.

Benefits

Supportive and flexible benefits

Commitment to diversity and inclusion

Qualifications

• Bachelor’s degree or equivalent experience in disability work.
• At least 3 years of disability claims experience.
• Demonstrated leadership skills over 3+ years.

Responsibilities

• Lead a team of Absence Management Case Managers to achieve results.
• Validate accurate adjudication of FML, STD, State, and PFL claims.
• Manage claim administration procedures and quality control.

Skills

Leadership

Communication

Analytical Skills

Organizational Skills

Creativity

Education

Bachelor’s degree in disability work or equivalent experience

Tools

Microsoft Office

Job description

Team Leader, Absence Claims Management (Insurance)

Overview

Apply for a Fully Remote position based in the United States. The Team Leader in Absence Claims Management leads a team of Absence Management Case Managers to achieve results within their team and the organization. You will support team members, guide goal achievement, provide progress updates, and ensure standards are met. Additionally, you will assist with staff career development, promote candid communication, and partner with internal cross-functional areas for program direction, goal setting, and service delivery.

Responsibilities

• Validate accurate adjudication of all FML, STD, State, and PFL claims according to plan provisions and guidelines.
• Manage claim administration procedures, quality control, and complex customer issues.
• Partner with leadership to develop and communicate team objectives and performance goals.
• Lead performance management, including coaching and performance improvement plans.
• Support employee development and career growth.
• Collaborate with internal business partners across various departments.
• Create and act on employee engagement survey results.
• Analyze team productivity reports to identify trends and training needs.
• Review and improve processes and reports regularly.
• Maintain relationships with clients and address service issues.
• Identify and implement continuous improvement initiatives.
• Support claims initiatives and lead change management efforts.
• Facilitate team meetings and individual check-ins.
• Mentor and develop team talent, including training resource coordination.
• Review QA/CMA assessments for training opportunities.
• Use data analytics to enhance business processes.

Qualifications

• Bachelor’s degree or equivalent experience in disability work.
• At least 3 years of disability claims experience.
• Demonstrated leadership skills over 3+ years.
• Extensive knowledge of disability products, rules, and regulations.
• Strong communication, organizational, and analytical skills.
• Proficiency in Microsoft Office.

Leadership Behaviors

• Hire, develop, and retain top talent; recognize and reward performance.
• Communicate effectively and lead through ambiguity.
• Be creative, take calculated risks, and learn from mistakes.
• Prioritize customer experience and proactively resolve issues.
• Drive results and manage operational challenges effectively.

Additional Details

This is a remote position, with a preference for candidates near a Guardian office. Salary range: $57,330 - $94,185, commensurate with experience. Guardian offers supportive, flexible benefits and a commitment to diversity and inclusion. For more information, visit www.guardianlife.com/careers/corporate/benefits.

Guardian is an equal opportunity employer. Reasonable accommodations are available for individuals with disabilities. Current employees should apply via the internal Jobs Hub in Workday.

About Guardian

Guardian helps 29 million customers realize their dreams through insurance and financial services. Our purpose is to inspire well-being, focusing on mind, body, and wallet. Learn more at guardianlife.com.