Route Supervisor (Dispatch)

Oklahoma City Public Schools; Oklahoma City (OK); On-site; USD 60,000 - 75,000; Full time

Job summary

Oklahoma City Public Schools is seeking a Route Supervisor (Dispatch) to coordinate daily dispatch operations and serve as the main communication hub among drivers, schools, fleet maintenance, and district personnel. The role ensures safe, reliable student transportation and emergency response readiness.

The ideal candidate will oversee GPS/AVL monitoring, route adjustments, staff onboarding, and data-driven reports, while upholding safety standards and district policies.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Three years of progressively responsible experience in school transportation, dispatch, or logistics preferred.
• Experience in a K12 transportation environment preferred.

Responsibilities

• Coordinate daily dispatch operations for regular education, special education, and activity transportation.
• Monitor route performance and address delays to maximize on-time arrivals.
• Communicate transportation issues promptly with schools and leadership.
• Assign substitute drivers and vehicles to maintain uninterrupted service.
• Assist with onboarding and training staff on dispatch procedures and protocols.

Skills

Communication

Teamwork

Problem solving

Customer service

Decision making

Organizational skills

Calm under pressure

Multitasking

Education

High school diploma or GED

Associate degree or related coursework

3 years school transportation experience

Tools

GPS/AVL systems

Dispatch software

Routing software

Microsoft Office

Job description

Position Summary

The Route Supervisor (Dispatch) coordinates and oversees the daily dispatch operations of the Transportation Department to ensure safe, reliable, and efficient transportation services for our students and staff. This position serves as the primary communication hub between drivers, schools, transportation supervisors, fleet maintenance, and emergency personnel to ensure uninterrupted transportation operations.

Core Responsibilities

• Great Learning (Support district instructional priorities by ensuring transportation services minimize disruptions to student learning)
  • Coordinate daily dispatch operations for regular education, special education, and activity transportation while collaborating with the afternoon Dispatch Coordinator to ensure seamless service throughout the day.
  • Monitor route performance and proactively address delays to maximize on-time arrivals.
  • Communicate transportation issues promptly with schools and transportation leadership to minimize instructional disruptions.
  • Support routing adjustments that improve service reliability and operational efficiency.
  • Assist with field trip and extracurricular transportation that extends learning opportunities beyond the classroom.
  • Participate in emergency response planning to ensure continuity of transportation services during emergencies or inclement weather.
• Great People (Build strong relationships through professional communication, teamwork, accountability, and exceptional customer service)
  • Serve as the primary communication link between drivers, supervisors, schools, fleet maintenance, and district personnel.
  • Maintain continuous communication through radio, telephone, and electronic systems.
  • Assign substitute drivers and vehicles to maintain uninterrupted service.
  • Provide timely and professional customer service to parents, school staff, and community members.
  • Support drivers by communicating route changes, weather conditions, emergencies, and operational updates.
  • Assist with onboarding and training staff on dispatch procedures, communication protocols, and district expectations.
  • Foster a culture of collaboration, professionalism, respect, and accountability throughout daily operations.
• Great Systems (Develop and maintain efficient operational systems that improve safety, communication, reliability, and data-driven decision making)
  • Monitor vehicle locations using GPS, AVL, routing, and transportation management software.
  • Track vehicle availability and coordinate repairs, fueling, and replacement vehicles with Fleet Maintenance.
  • Maintain accurate dispatch logs, communication records, driver activity, and incident documentation.
  • Respond to accidents, breakdowns, emergencies, and student incidents in accordance with district policies and safety procedures.
  • Prepare operational reports related to dispatch activity, vehicle utilization, route performance, and service reliability.
  • Analyze operational trends and recommend improvements that increase efficiency and customer satisfaction.
  • Ensure compliance with district policies and applicable federal, state, and local transportation regulations.
  • Maintain confidentiality of student and employee information.
  • Perform other duties as assigned by the Director of Transportation or designee.
• Great Culture
  • Promotes a collaborative culture of safety and service excellence throughout the entire Transportation Department.
  • Provides protocols and guidance on maintaining positive, professional interactions with students, parents, school personnel, and the public.

Required Qualifications

Education and Experience

• High school diploma or GED required.
• Associate degree or coursework in transportation management, logistics, communications, public administration, or related field preferred.
• Three (3) years of progressively responsible experience in school transportation, dispatching, logistics coordination, or related operations preferred.
• Experience in a K12 transportation environment preferred.

Certifications and Licenses

• Valid Oklahoma driver's license required.
• Acceptable driving record.
• Ability to meet district background check requirements.

Knowledge, Skills, and Abilities

• Knowledge of school transportation operations, routing principles, dispatch procedures, and transportation safety regulations.
• Knowledge of federal, state, and local transportation laws and compliance requirements.
• Ability to effectively operate two-way radio systems, GPS/AVL technology, dispatch software, routing software, and transportation management systems.
• Strong organizational, analytical, and multitasking skills.
• Excellent verbal and written communication abilities.
• Ability to remain calm, prioritize effectively, and make sound decisions during emergencies and rapidly changing operational situations.
• Ability to analyze operational data and implement process improvements.
• Strong customer service and conflict-resolution skills.
• Proficiency with Microsoft Office and transportation technology systems.
• Ability to maintain accurate records and prepare operational reports.
• Ability to establish positive working relationships with employees, administrators, parents, students, and community partners.
• Ability to work flexible schedules when operational needs require.

Physical/Mental Requirements

• Ability to sit, stand, walk, bend, reach, and move throughout transportation facilities.
• Ability to operate computers, radios, telephones, and other communication equipment.
• Ability to hear and communicate effectively in person and through electronic communication systems.
• Ability to occasionally lift up to 25 pounds.

Work Environment

• Office and transportation operations environment.
• Frequent interaction with drivers, supervisors, school administrators, parents, students, and maintenance personnel.
• Occasional travel to schools, transportation facilities, accident scenes, and operational locations.
• Frequent exposure to stressful and time-sensitive situations requiring rapid decision making.
• May require early morning, evening, weekend, holiday, or emergency response assignments.
• Primarily an office environment with frequent interruptions and high interactions with transportation staff.
• Requires the flexibility to work occasional early morning or evening hours during operational emergencies or special events.

Reports To: Manager of Transportation

FSLA Status: Exempt

Compensation: Schedule 805

Work Days: 242

FTE: 1.00

This job description is not intended to be all inclusive. The employee will also perform other reasonably related business duties as assigned by the supervisor or appropriate administrator. Oklahoma City Public Schools reserves the right to, update, revise or change job duties as the need prevails. This document is for communication only and not intended to imply a written or implied contract of employment. The Board of Education and Superintendent may approve alternatives to the listed qualifications.