Route Specialist

ImageFIRST Healthcare Laundry Specialists; Rancocas Heights (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

Vision insurance

401k

Paid Time Off

Parental leave

Tuition reimbursement

Referral program

Great company culture

Collaborative team environment

Job summary

ImageFIRST Healthcare Laundry Specialists is hiring a route-based Customer Advocate to support our operations in New Jersey. You will build and maintain strong customer relationships while delivering linen and related services to healthcare facilities.

Key requirements include a high school diploma or equivalent, a clean driving record, and a valid DOT medical certification. You must be comfortable driving company vehicles and lifting heavy loads, with proficiency in basic computer tasks.

Qualifications

• High School Diploma or equivalent is required.
• Clean driving record is required.
• DOT medical certification is required or must be obtained within a designated timeframe.
• Ability to lift 50 pounds and operate delivery equipment.

Responsibilities

• Support and promote company values and customer relationships.
• Load and unload truck and organize the vehicle.
• Manage customer inventory and perform route deliveries.
• Provide route relief and additional route support as needed.
• Lead generation and paper/work order follow-up.

Skills

Customer service

Communication

Inventory management

Computer literacy

Education

High School Diploma or equivalent

Clean driving record

DOT medical certification

Job description

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

This is a route-based service-oriented position supporting our Customer Advocates in establishing, maintaining and building strong customer relationships through responsive and creative sales and service strategies.

• Support and promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
• Communication: Excellent oral, written, phone and face to face
• Load and unload truck, truck organization.
• Manage customer inventory
• Product knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
• Paperwork: work order preparation and follow-up, invoice accuracy
• Provide route relief to cover Customer Advocate vacations and call offs (flexibility)
• Provide additional route support as needed (Reroutes, additional volume etc…)
• Make special deliveries to customers
• Lead generation

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent required
• Clean driving record
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
• Ability to lift 50 pounds plus and push and pull carts of linen
• Must be computer literate

PREFERRED QUALIFICATIONS:

• Some delivery, logistics and/or route experience
• One year experience with account management and ensuring customer satisfaction
• Knowledge: Practical insight specific to the textile services industry andoperations

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.