Route Specialist

ImageFIRST; Charlotte (NC); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Weekly pay

401k match

Paid Time Off

Tuition Reimbursement

Health Insurance

Referral Program

Great company culture

Collaborative team environment

Job summary

ImageFIRST in Charlotte, NC is seeking a route-based service professional to support our Customer Advocates. You will establish, maintain and build strong customer relationships through responsive and creative sales and service strategies while representing the ImageFIRST brand on every delivery.

The role requires a High School Diploma, DOT medical certification, ability to lift 50 pounds, and a willingness to cover routes and assist with deliveries.

Qualifications

• High School Diploma or equivalent required.
• Valid DOT medical certification or obtain one within designated timeframe.
• Ability to lift 50 pounds plus and push/pull linen carts.
• Must be computer literate.

Responsibilities

• Support and promote ImageFIRST values to positively impact associates, customers and community.
• Excellent communication in oral, written, phone and face-to-face interactions.
• Load and unload trucks and keep them organized.
• Manage customer linen inventory.
• Know product pricing, codes, colors, sizing, availability and applications.
• Prepare and follow up on work orders; ensure invoice accuracy.
• Provide route relief for vacations and call-offs.
• Provide additional route support as needed (reroutes, volume).
• Make special deliveries to customers.

Skills

Communication

DOT certified

Computer literacy

Education

High School Diploma

Job description

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC‑accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page https//www.imagefirst.com/company/

This is a route‑based service‑oriented position supporting our Customer Advocates in establishing, maintaining and building strong customer relationships through responsive and creative sales and service strategies.

• Support and promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
• Communication Excellent oral, written, phone and face to face
• Load and unload truck, truck organization.
• Manage customer inventory
• Product knowledge pricing, codes, colors, sizing, changes/quantities, availability, product application
• Paperwork work order preparation and follow-up, invoice accuracy
• Provide route relief to cover Customer Advocate vacations and call offs (flexibility)
• Provide additional route support as needed (Reroutes, additional volume etc…)
• Make special deliveries to customers

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent required
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
• Ability to lift 50 pounds plus and push and pull carts of linen
• Must be computer literate

PREFERRED QUALIFICATIONS

• Some delivery, logistics and/or route experience
• One year experience with account management and ensuring customer satisfaction
• Knowledge Practical insight specific to the textile services industry and operations
• Be Respectful Value all we come in contact with
• Be Remarkable Create a positive moment with every interaction
• Be Safe Keep ourselves and those around us safe
• Be Honest Be guided by truthfulness in all we do
• Weekly pay
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.