Route Specialist

ImageFIRST Healthcare Laundry Specialists; Atlanta (GA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental, Vision

401k (match)

Paid Time Off Package

Paid Parental Leave

Tuition Reimbursement

Referral Program

Great company culture

Collaborative team environment

Job summary

ImageFIRST Healthcare Laundry Specialists is seeking a route-based Customer Advocate to support sales and service efforts across medical facilities. You will build strong client relationships, promote the ImageFIRST way, and ensure timely delivery of linen and related products.

First shift responsibilities include loading/unloading routes, maintaining inventory accuracy, and providing coverage for vacations or absences.

Qualifications

• High School Diploma or equivalent required.
• Clean driving record.
• Must possess a valid DOT medical certification or obtain one within a designated timeframe.
• This role occasionally requires covering delivery routes; meet DOT eligibility and operate company vehicles as needed.
• Ability to lift 50 pounds plus and push/pull linen carts.
• Must be computer literate.

Responsibilities

• Support and promote the ImageFIRST values to positively impact associates, customers and community.
• Communication: Excellent oral, written, phone and face-to-face interaction.
• Load and unload truck, organize routes.
• Manage customer inventory and pricing codes.
• Prepare work orders and follow up on invoices for accuracy.
• Provide route relief to cover vacations/call-offs and offer additional route support as needed.
• Make special deliveries to customers and engage in lead generation.

Skills

Customer communication

Route-based service

Inventory management

Truck loading/unloading

DOT certification

Computer literacy

Physical ability

Education

High school diploma

Job description

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

This is a route-based service-oriented position supporting our Customer Advocates in establishing, maintaining and building strong customer relationships through responsive and creative sales and service strategies.

Pay range: $26.00 - $30.00/ hour

First Shift

• Support and promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
• Communication: Excellent oral, written, phone and face to face
• Load and unload truck, truck organization.
• Manage customer inventory
• Product knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
• Paperwork: work order preparation and follow-up, invoice accuracy
• Provide route relief to cover Customer Advocate vacations and call offs (flexibility)
• Provide additional route support as needed (Reroutes, additional volume etc…)
• Make special deliveries to customers
• Lead generation

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent required
• Clean driving record
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
• Ability to lift 50 pounds plus and push and pull carts of linen
• Must be computer literate

PREFERRED QUALIFICATIONS:

• Some delivery, logistics and/or route experience
• One year experience with account management and ensuring customer satisfaction
• Knowledge: Practical insight specific to the textile services industry andoperations

Company Values & Benefits

Benefits:

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.

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