Route Specialist

ImageFIRST Healthcare Laundry Specialists; Nichols (CT); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental, Vision insurance

Pet Insurance

Legal Insurance

Hospital Indemnity Insurance

401k (match)

Paid Time Off

Job summary

ImageFIRST Healthcare Laundry Specialists is seeking a route-based Customer Advocate to build strong customer relationships through responsive and creative sales and service strategies.

1st Shift, must be flexible, based on business needs, with compensation at $30/hour. You will support values, manage routes, inventory, and paperwork, and provide route relief as needed.

Qualifications

• High School Diploma or equivalent required.
• Clean driving record and valid DOT medical certification or ability to obtain one.
• Ability to lift 50 pounds and handle linen-related equipment.
• Must be comfortable operating company vehicles when covering routes.

Responsibilities

• Support and promote company values to build strong customer relationships.
• Load/unload truck and organize routes for efficiency.
• Manage customer inventory and pricing knowledge on-site.
• Prepare work orders, ensure invoice accuracy and follow-ups.
• Provide route relief during vacations or call-offs and offer additional route support as needed.
• Make special deliveries and generate leads for new business.

Skills

Customer relationship

Communication

Route coordination

Computer literate

Education

High School Diploma or equivalent

Job description

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

This is a route-based service-oriented position supporting our Customer Advocates in establishing, maintaining and building strong customer relationships through responsive and creative sales and service strategies.

1st Shift, Must be flexible, based on business needs.

$30/hour

• Support and promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
• Communication: Excellent oral, written, phone and face to face
• Load and unload truck, truck organization.
• Manage customer inventory
• Product knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
• Paperwork: work order preparation and follow-up, invoice accuracy
• Provide route relief to cover Customer Advocate vacations and call offs (flexibility)
• Provide additional route support as needed (Reroutes, additional volume etc…)
• Make special deliveries to customers
• Lead generation

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent required
• Clean driving record
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
• Ability to lift 50 pounds plus and push and pull carts of linen
• Must be computer literate

PREFERRED QUALIFICATIONS:

• Some delivery, logistics and/or route experience
• One year experience with account management and ensuring customer satisfaction
• Knowledge: Practical insight specific to the textile services industry andoperations

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement