Route Specialist

ImageFIRST Healthcare Laundry Specialists; Arbutus (MD); On-site; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Hospital indemnity insurance

401k match

Paid time off

Parental leave

Tuition reimbursement

Referral program

Great company culture

Collaborative team

Job summary

ImageFIRST Healthcare Laundry Specialists is seeking a route-based Customer Advocate to support and grow relationships with healthcare clients. The position features an early shift, some weekend work, and a focus on responsive sales and service strategies to strengthen customer partnerships.

Responsibilities include managing inventories, accurate paperwork, and providing route relief as needed. Applicants should have a high school diploma, a valid DOT medical certificate, and ability to lift 50

Qualifications

• High School Diploma or equivalent required.
• Clean driving record required.
• Must possess a valid DOT medical certification or obtain one within designated timeframe.
• Ability to lift 50 pounds plus and push/pull carts of linen.
• Must be computer literate.

Responsibilities

• Support and promote ImageFIRST values to positively impact associates, customers and community.
• Maintain excellent verbal, written, phone and face-to-face communication.
• Load and unload trucks and organize them for efficient routes.
• Manage customer inventory and ensure accurate pricing, codes and quantities.
• Prepare work orders, ensure invoice accuracy, and follow up as needed.
• Provide route relief to cover vacations and call-offs.
• Assist with reroutes and additional volume as required.
• Make special deliveries to customers and generate leads.

Skills

Customer relations

Communication

Safety awareness

Education

High School Diploma or equivalent

Job description

Overview

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

HOURLY RATE RANGE: $25.00 - $30.00

HOURS: First Shift (Early AM & some Weekends)

This is a route-based service-oriented position supporting our Customer Advocates in establishing, maintaining and building strong customer relationships through responsive and creative sales and service strategies.

• Support and promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
• Communication: Excellent oral, written, phone and face to face
• Load and unload truck, truck organization.
• Manage customer inventory
• Product knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
• Paperwork: work order preparation and follow-up, invoice accuracy
• Provide route relief to cover Customer Advocate vacations and call offs (flexibility)
• Provide additional route support as needed (Reroutes, additional volume etc…)
• Make special deliveries to customers
• Lead generation

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent required
• Clean driving record
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
• Ability to lift 50 pounds plus and push and pull carts of linen
• Must be computer literate

PREFERRED QUALIFICATIONS:

• Some delivery, logistics and/or route experience
• One year experience with account management and ensuring customer satisfaction
• Knowledge: Practical insight specific to the textile services industry andoperations

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.