Route Specialist

ImageFIRST Healthcare Laundry Specialists; Atlanta (GA); On-site; USD 3,582,000 - 4,133,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental, Vision

401k (match)

Paid Time Off Package

Paid Parental Leave

Tuition ReimbursementReferral Program

Great company culture

Collaborative team environment

Job summary

ImageFIRST Healthcare Laundry Specialists in the Atlanta area is seeking a route-based Customer Advocate support role to build and maintain strong client relationships. Responsibilities include taking care of orders, inventory, and route coverage with emphasis on responsive service and accurate paperwork.

The position offers on-site work with a pay range of $26.00-$30.00 per hour and benefits including weekly pay and health coverage. Previous delivery/logistics experience is preferred.

Qualifications

• High School Diploma or equivalent required.
• Clean driving record.
• Must possess a valid DOT medical certification or obtain one within designated timeframe.
• This role may cover delivery routes; must meet DOT eligibility and operate company vehicles as needed.
• Ability to lift 50 pounds and push/pull linen carts; computer literacy required.

Responsibilities

• Support and promote the ImageFIRST values to positively impact associates, customers and community.
• Communicate effectively: oral, written, phone and face to face.
• Load and unload truck and keep truck organized.
• Manage customer inventory.
• Know pricing, codes, colors, sizing, changes/quantities, availability and product application.
• Prepare and follow up on work orders; ensure invoice accuracy.
• Provide route relief for vacations and call offs; offer flexible coverage.
• Provide additional route support as needed (reroutes, increased volume).
• Make special deliveries to customers.
• Lead generation.

Skills

Communication

Customer service

Teamwork

Safety awareness

Education

High School Diploma

Tools

DOT medical certification

Truck operation

Inventory software

Computer literacy

Job description

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

This is a route-based service-oriented position supporting our Customer Advocates in establishing, maintaining and building strong customer relationships through responsive and creative sales and service strategies.

Pay range: $26.00 - $30.00/ hour

First Shift

• Support and promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
• Communication: Excellent oral, written, phone and face to face
• Load and unload truck, truck organization.
• Manage customer inventory
• Product knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
• Paperwork: work order preparation and follow-up, invoice accuracy
• Provide route relief to cover Customer Advocate vacations and call offs (flexibility)
• Provide additional route support as needed (Reroutes, additional volume etc…)
• Make special deliveries to customers
• Lead generation

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent required
• Clean driving record
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
• Ability to lift 50 pounds plus and push and pull carts of linen
• Must be computer literate

PREFERRED QUALIFICATIONS:

• Some delivery, logistics and/or route experience
• One year experience with account management and ensuring customer satisfaction
• Knowledge: Practical insight specific to the textile services industry andoperations

Company Values & Benefits

Benefits:

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition ReimbursementReferral Program
• Great company culture
• Collaborative team environment

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.

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