Route Specialist

ImageFIRST; Atlanta (GA); In loco; USD 36.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly pay

Medical, Dental, Vision insurance

401k with match

Paid Time Off

Descrizione del lavoro

ImageFIRST is seeking a route-based Customer Advocate support professional in the Atlanta area. The role focuses on building strong customer relationships through responsive sales and service strategies, with a pay range of $26.00–$30.00 per hour.

First shift, on-site work, opportunities to cover vacations and flexible rerouting as needed. Responsibilities include loading/unloading, inventory management, order accuracy, and delivering to clients.

Competenze

• High School Diploma or equivalent required.
• Clean driving record.
• Must possess a valid DOT medical certification or obtain one within a designated timeframe.

Mansioni

• Support and promote the ImageFIRST values to build relationships with customers and community.
• Deliver and pick up products; load and unload truck; organize vehicle.
• Manage customer inventory and pricing codes; ensure accurate paperwork and invoices.
• Provide route relief to cover Customer Advocate vacations and call offs; assist with reroutes as needed.
• Make special deliveries to customers; participate in lead generation where needed.

Conoscenze

Communication

Delivery operations

Inventory management

Route support

Load and unload

Safety awareness

Formazione

High School Diploma or equivalent

Strumenti

DOT medical certification

Descrizione del lavoro

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

This is a route-based service-oriented position supporting our Customer Advocates in establishing, maintaining and building strong customer relationships through responsive and creative sales and service strategies.

Pay range: $26.00 - $30.00/ hour

First Shift

• Support and promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
• Communication: Excellent oral, written, phone and face to face
• Load and unload truck, truck organization.
• Manage customer inventory
• Product knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
• Paperwork: work order preparation and follow-up, invoice accuracy
• Provide route relief to cover Customer Advocate vacations and call offs (flexibility)
• Provide additional route support as needed (Reroutes, additional volume etc…)
• Make special deliveries to customers
• Lead generation

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent required
• Clean driving record
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
• Ability to lift 50 pounds plus and push and pull carts of linen
• Must be computer literate

PREFERRED QUALIFICATIONS:

• Some delivery, logistics and/or route experience
• One year experience with account management and ensuring customer satisfaction
• Knowledge: Practical insight specific to the textile services industry and operations

Company Values & Benefits

Benefits:

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off PackagePaid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

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