Route Specialist

ImageFIRST Healthcare Laundry Specialists; Pennsylvania; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental, Vision

401k (match)

Paid Time Off Package

Paid Parental Leave

Tuition ReimbursementReferral Program

Great company culture

Collaborative team environment

Job summary

ImageFIRST, a national linen service specializing in healthcare, is seeking a route-based Customer Advocate in Pennsylvania. The role involves building strong customer relationships, managing inventory, and supporting drivers with flexible route coverage. Strong communication and a clean driving record are required.

Weekly pay and comprehensive benefits are offered to support a dedicated field team. Minimum qualifications include a high school diploma, valid DOT medical certification or ability

Qualifications

• Excellent oral, written, phone and face-to-face communication skills.
• Ability to load, unload, and organize trucks and inventory.
• Must be able to lift 50 pounds and work in a route-based service role.

Responsibilities

• Support and promote company values to positively impact associates, customers and community.
• Maintain and build strong customer relationships through responsive service strategies.
• Load/unload truck and manage customer inventory; provide route relief as needed.

Skills

Communication

Customer service

Team collaboration

Education

High School Diploma or equivalent

Job description

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

HOURLY RANGE - $25.00 - $30.00

This is a route-based service-oriented position supporting our Customer Advocates in establishing, maintaining and building strong customer relationships through responsive and creative sales and service strategies.

• Support and promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
• Communication: Excellent oral, written, phone and face to face
• Load and unload truck, truck organization.
• Manage customer inventory
• Product knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
• Paperwork: work order preparation and follow-up, invoice accuracy
• Provide route relief to cover Customer Advocate vacations and call offs (flexibility)
• Provide additional route support as needed (Reroutes, additional volume etc…)
• Make special deliveries to customers
• Lead generation

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent required
• Clean driving record
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
• Ability to lift 50 pounds plus and push and pull carts of linen
• Must be computer literate

PREFERRED QUALIFICATIONS:

• Some delivery, logistics and/or route experience
• One year experience with account management and ensuring customer satisfaction
• Knowledge: Practical insight specific to the textile services industry andoperations

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition ReimbursementReferral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.