Route Service Representative Relief / Warehouse Support

New System Laundry; Spokane (WA); On-site; USD 28,000 - 41,000; Full time

Job summary

New System is seeking a CSR Relief / Warehouse Support to join our Service team in Spokane. You will help CSRs on routes, deliver and pick up linens, and assist in keeping the warehouse organized and safe.

Role combines on-the-road CSR support with warehouse tasks, providing variety and real impact on route efficiency. Training is provided; CDL not required, and a valid license is essential.

Qualifications

• Valid driver’s license; comfortable driving a box truck (training provided, no CDL required).
• Able to lift/push/pull up to 50 lbs. repeatedly.
• Comfortable using basic mobile apps/tools.
• Background check + drug screening required for fleet drivers.
• Safety-first mindset; keep area clean and team protected.

Responsibilities

• Cover routes as assigned (PTO coverage, open routes, call-outs, growth).
• Deliver/pick up linens & supplies; verify tickets and collect signatures.
• Use mobile tools to document service, routes, and updates.
• Handle customer issues professionally (fix what you can, escalate what you can’t).
• Drive safely, complete pre/post-trip inspections, and support safety culture.
• Receive product and confirm counts/condition when shipments arrive.
• Organize and stage product so CSRs can load quickly and accurately.
• Prepare product for routes (pull, bundle, label, and set up as needed).
• Maintain cleanliness, order, and safety in the warehouse (5S mindset).
• Support the Service department with basic tasks that keep the day moving.

Skills

Reliable

Organized

Detail-oriented

Independent worker

Team-oriented

Education

High school diploma or equivalent

Tools

Mobile apps usage

Job description

New System | Full-Time | Service Department | $25.00/hr

New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a CSR Relief / Warehouse Support teammate who can jump in where needed—supporting our CSRs on the road and keeping the warehouse running clean, safe, and organized.

Why you’ll like it here

• You’re not stuck doing the same thing every day — route support + warehouse work keeps it moving
• You’ll be a key part of the Service team (CSRs, leadership, and warehouse all rely on you)
• Clear expectations, strong training, and a team that wants you to win
• Real impact: when you’re organized, stocked, and ready—our routes run smoother and customers feel it

What You’ll Do (Route Relief CSR Support)

• Cover routes as assigned (PTO coverage, open routes, call-outs, growth)
• Deliver/pick up linens & supplies; verify tickets and collect signatures
• Use mobile tools to document service, routes, and updates
• Handle customer issues professionally (fix what you can, escalade what you can’t)
• Drive safely, complete pre/post-trip inspections, and support our safety culture

What You’ll Do (Warehouse Support)

• Receive product and confirm counts/condition when shipments arrive
• Organize and stage product so CSRs can load quickly and accurately
• Prepare product for routes (pull, bundle, label, and set up as needed)
• Maintain cleanliness, order, and safety in the warehouse (5S mindset)
• Support the Service department with basic tasks that keep the day moving (restocks, returns, sorting, recovery)

You’re a fit if you are

• Reliable, organized, and accountable
• Comfortable working independently and staying on task
• Detail-minded with product, cleanliness, and follow-through
• Helpful by nature — you like being the person who makes things easier for the team
• Able to switch gears quickly when priorities change

Requirements

• Valid driver’s license; comfortable driving a box truck (training provided, no CDL required)
• Able to lift/push/pull up to 50 lbs. repeatedly
• Comfortable using basic mobile apps/tools
• Background check + drug screening required for fleet drivers
• Safety-first mindset (you keep your area clean and your team protected)

JOB CODE: Service