Route Service Representative Relief / Warehouse Support

New System Laundry LLC; Boise (ID); On-site; USD 21,000 - 29,000; Full time

Job summary

New System Laundry LLC in Boise, Idaho, is seeking a Route Service Representative Relief / Warehouse Support to jump in where needed. You’ll cover routes, deliver/pick up linens and supplies, verify tickets, document service with mobile tools, and help keep the warehouse clean and organized.

You’ll work closely with the Service team, CSRs, and leadership, with safety-first practices, while lifting up to 50 lbs and driving box trucks as needed. Training provided; CDL not required.

Qualifications

• Valid driver’s license and comfortable driving a box truck.
• Able to lift up to 50 lbs repeatedly.
• Comfortable using basic mobile apps/tools.
• Background check + drug screening for fleet drivers.

Responsibilities

• Cover routes as assigned (PTO coverage, open routes, call-outs, growth)
• Deliver/pick up linens & supplies; verify tickets and collect signatures
• Use mobile tools to document service, routes, and updates
• Handle customer issues professionally (fix what you can, elevate what you can’t)
• Drive safely, complete pre/post-trip inspections, and support our safety culture
• Receive product and confirm counts/condition when shipments arrive
• Organize and stage product so CSRs can load quickly and accurately
• Prepare product for routes (pull, bundle, label, and set up as needed)
• Maintain cleanliness, order, and safety in the warehouse (5S mindset)
• Support the Service department with basic tasks that keep the day moving (restocks, returns, sorting, recovery)

Skills

Route coordination

Organization

Attention to detail

Independent worker

Tools

Mobile apps

Job description

Route Service Representative Relief / Warehouse Support

New System | Full-Time | Service Department

New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a CSR Relief / Warehouse Support teammate who can jump in where needed—supporting our CSRs on the road and keeping the warehouse running clean, safe, and organized.

Why you’ll like it here

• You’re not stuck doing the same thing every day — route support + warehouse work keeps it moving
• You’ll be a key part of the Service team (CSRs, leadership, and warehouse all rely on you)
• Clear expectations, strong training, and a team that wants you to win
• Real impact: when you’re organized, stocked, and ready—our routes run smoother and customers feel it

What you’ll do (Route Relief CSR Support)

• Cover routes as assigned (PTO coverage, open routes, call-outs, growth)
• Deliver/pick up linens & supplies; verify tickets and collect signatures
• Use mobile tools to document service, routes, and updates
• Handle customer issues professionally (fix what you can, elevate what you can’t)
• Drive safely, complete pre/post-trip inspections, and support our safety culture

What you’ll do (Warehouse Support)

• Receive product and confirm counts/condition when shipments arrive
• Organize and stage product so CSRs can load quickly and accurately
• Prepare product for routes (pull, bundle, label, and set up as needed)
• Maintain cleanliness, order, and safety in the warehouse (5S mindset)
• Support the Service department with basic tasks that keep the day moving (restocks, returns, sorting, recovery)

You’re a fit if you are

• Reliable, organized, and accountable
• Comfortable working independently and staying on task
• Detail-minded with product, cleanliness, and follow-through
• Helpful by nature — you like being the person who makes things easier for the team
• Able to switch gears quickly when priorities change

Requirements

• Valid driver’s license; comfortable driving a box truck (training provided, no CDL required)
• Able to lift/push/pull up to 50 lbs. repeatedly
• Comfortable using basic mobile apps/tools
• Background check + drug screening required for fleet drivers
• Safety-first mindset (you keep your area clean and your team protected)