Route Service Representative

Phelps Uniform Specialists; Sioux Falls (SD); On-site; USD 44,000 - 60,000; Full time

Job summary

Phelps Uniform Specialists is seeking a Route Service Representative in Sioux Falls, SD to handle laundry deliveries and pickups along an established route. You will process delivery paperwork, ensure accuracy, and maintain safe operation of the vehicle.

The role emphasizes customer service, upselling, and timely handling of items, with attention to DOT and safety compliance. Applicants should have a clean driving record and pass pre-employment screenings.

Qualifications

• Clean Motor Vehicle Record (3 years) required.
• Pass pre-employment drug/alcohol test, fit-for-duty test, DOT physical.
• Able to read, write & count.
• Able to use an electronic handheld/cell phone.
• Able to manage multiple tasks and priorities in a fast-paced environment.
• Strong teamwork and customer service skills.

Responsibilities

• Conduct laundry deliveries and pickups from customer locations.
• Process paperwork to ensure correct delivery and receipting.
• Drive a truck along established route, service and upsell within an existing customer base.
• Unload/load truck and secure items for delivery.
• Provide professional and safe service in compliance with driving regulations.
• Report customer feedback or vehicle issues to supervisor.

Skills

Customer service

Communication

Teamwork

Multitasking

Reading/Writing

DOT compliance

Tools

Electronic handheld device

Job description

Job Details: Sioux Falls, SD 57104 | Full Time | $44,000.00 - $60,000.00 per year | Services Workers

Objective

The Route Service Representative (RSR) is responsible for conducting laundry deliveries and pickups from customer locations. The RSR handles processing paperwork to ensure correct delivery and receipting, and is expected to conduct the delivery vehicle in a safe and efficient manner.

Essential Functions

• Verifies that all systems are in order before deliveries, including performing and documenting pre-trip and post trip inspections of delivery vehicle and checking paperwork to make sure everything is in order
• Drive a truck along an established route and service and sell within an existing customer base
• Work indoor/outdoor position while delivering and picking up uniforms, shop towels, facility service products and other rental items
• Ensure all items specified in the delivery receipt are included in the delivery, and obtain a confirmation signature from a facility representative
• Help grow our existing customer base by upselling and cross-selling additional products and services, negotiating service agreement renewals and controlling inventory all while working professionally, safely and in compliance with driving and vehicle regulations
• Responsible for unloading and loading truck for next day
• Manually loading and securing full and empty laundry carts onto truck and or trailer beds
• Delivers cleaned uniforms and industrial items to the customer as well as picking up soiled products and loading onto truck including operating the truck lift gate
• Reports any customer feedback or vehicle problems to the supervisor

Qualifications

• Must have a clean Motor Vehicle Record (3 years)
• Must be able to pass pre-employment requirements (drug/alcohol test, fit-for-duty test, DOT physical)
• Able to read, write & count
• Must be able to use an electronic handheld/cell phone
• Able to manage multiple tasks and priorities and easily adapt to changing situations
• Strong teamwork skills- ready and willing to work closely with team members
• Great people skills, communications skills & great client relations and customer service skills
• Ability to remain organized and balance incoming customer requests/issues in a fast-paced environment
• Ability to work with limited direction on a daily basis

Physical Skills and Abilities

• Must be able to lift 50 lbs. unassisted, and be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk
• Must be able to drive a truck/step van with ease and be able to sit for extended periods of time while driving the delivery truck
• Must have the physical ability to move rolling carts of varying weights – up to and exceeding approximately 250lbs.
• Ability to work during all seasons with exposure to outside elements