Route Relief Utility Driver

Alsco; Pompano Beach (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A textile services company in Pompano Beach is seeking a Route Relief/Utility RSR to provide outstanding customer service and support service objectives. Key responsibilities include covering routes, handling customer payments, and ensuring deliveries. Ideal candidates should have a valid driver's license, excellent communication skills, and experience in driving and customer service. Competitive salary and opportunities for growth are available.

Qualifications

• Valid driver's license, CDL when applicable.
• Driving record free of serious violations.
• Minimum one year of safe driving experience.
• Excellent verbal and written communication skills.

Responsibilities

• Cover routes as needed and perform service-related tasks.
• Provide exceptional customer service and build relationships.
• Safely operate delivery vehicle and maintain cleanliness.
• Accurately prepare route paperwork and perform check-in procedures.

Skills

Customer service excellence

Safe driving skills

Time management

Team player

Education

High School graduation or similar experience

Job description

Description

Classification:
Non-Exempt

Job Summary:
The Route Relief/Utility RSR supports the Service Department in its objectives to meet our customers needs through up-selling/cross-selling and providing superior customer service. Main duties are to cover routes and perform service related tasks as required. Reports to the District Manager.

Essential Functions:
- Perform all responsibilities of a Route Sales Representative and related tasks.
- Learn and support all routes. Run routes as needed for holidays, vacations or other vacancies.
- When not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision.
- Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
- Actively participate in promotions and contests, training and audits.
- Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.
- Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.
- Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
- Handle and process customer payments. Keep route paperwork current.
- Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
- Monitor and report competitive activity. Keep service agreements current and renewed.
- Return from route and off load soiled textiles in the receiving area of facility.
- Accurately prepare route paperwork and follow check-in procedures.
- Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions:
- Support other service personnel as required by supervision.
Qualifications:
- Have and maintain a valid Drivers License, CDL when applicable.
- Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
- Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving.
- Demonstrate excellent skills in customer service and route sales.
- Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
- Recognize colors, sizes and types of product and count, add and subtract accurately.
Education:
- High School graduation or similar experience. Qualified drivers license, and a DOT Certification.

Travel Requirements:
- Daily, by delivery vehicle within a route.

Typical Environmental Conditions:
- Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
- Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:
- Physical Demands - sitting, grasping, driving stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Revised:06/20/2019

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.