Route Service Representative

FlexLinen LLC.; El Monte (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading laundry services provider is hiring a Route Service Representative for their El Monte, California location. In this role, you will ensure exceptional customer service through timely pick-up and delivery of laundry items. The ideal candidate will have strong communication skills and the ability to manage inventory effectively. Responsibilities include serving clients, driving safely, and achieving sales targets through upselling. Physical abilities to lift and carry heavy items are required, along with a solid driving record.

Qualifications

• Industry experience is beneficial but not mandatory.
• Must be able to lift/carry up to 85 pounds.
• Strong organizational skills required.

Responsibilities

• Provide professional, timely service to customers.
• Drive safely while delivering products.
• Knowledge of products and policies required.
• Exchange clean goods for dirty and manage inventory.
• Contribute to sales targets by upselling.

Skills

Customer service

Inventory management

Communication skills

Safety driving

Job description

El Monte, United States | Posted on 01/01/2025

The Route Service Representative is responsible for providing exceptional customer service to an established customer base through the pick‑up and delivery of laundry items such as towels, mats, aprons, and also restroom supplies, etc. The Route Service Representative must effectively respond to the customer’s needs and also be able to skillfully manage the customer's inventory.

The Route Service Representative will consistently maintain and present a professional image through excellent customer service to both internal and external customers.

• Provide service in the most professional, timely and courteous way possible
• Drive considerately and safely at all times
• Be thoroughly knowledgeable of FlexLinen products and services, and follow all policies and procedures
• Exchange clean goods for dirty and accurately count and record inventory on a weekly basis.
• Renew Service Agreements as needed
• Help achieve annual sales targets and average weekly revenue quotas by upselling to existing clients and prospecting new clients.

Requirements

• Industry experience is desired, not required.
• Driving record that meets insurance carrier standards.
• Able to lift and carry bundles weighing up to 85 pounds short distances.
• Able to climb in and out of a truck several times a day in all kinds of weather.
• Organized with strong communication skills.