Route Service Manager - UniFirst

UniFirst Corporation; Mokena (IL); On-site; USD 60,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Route Service Manager to lead a team dedicated to delivering exceptional service to a diverse customer base. This role emphasizes customer satisfaction and account growth, offering significant opportunities for personal development and career advancement. With a family-oriented culture and no nights or weekends, you will thrive in an environment that values diversity and teamwork. Join a leader in the garment services industry and make a meaningful impact while enjoying a competitive salary and comprehensive benefits.

Benefits

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Qualifications

• Business-savvy individual with innovative profit enhancement skills.
• Results-driven relationship manager with a proactive approach.

Responsibilities

• Oversee recruiting and training of Route Service Representatives.
• Build strong customer relationships to enhance satisfaction.
• Collaborate with management for excellent service delivery.

Skills

Customer Service

Relationship Management

Problem Solving

Negotiation

Team Leadership

Communication Skills

MS Office Proficiency

Education

High School Diploma or GED

Bachelor's Degree

Job description

Route Service Manager

UniFirst is seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives responsible for delivering to multiple customers daily, ranging from small family-owned businesses to major corporate locations. The ideal candidate will focus on driving customer satisfaction, account growth, and profitability.

What’s in it for you?

• Training: Our Team Partners receive quality skills training designed to enhance performance and support career potential and advancement.
• Career Mobility: You may quickly find yourself on the fast track to success. We offer significant opportunities for personal development, with the potential to advance into various leadership roles within our organization.
• Culture: Our family-oriented culture makes UniFirst stand out. And importantly, there are no nights or weekends.
• Diversity: At UniFirst, you'll find an environment rich with different cultures, personalities, and backgrounds, because we believe diversity contributes to our success.

What you’ll be doing:

• Oversee recruiting, training, and development of Route Service Representatives and Supervisors.
• Build strong relationships with customers and elevate your team’s achievement in customer satisfaction.
• Collaborate with the location management team to provide excellent customer service and product programs.
• Negotiate customer contract renewals.

Qualifications

What we’re looking for:

• An individual who is business-savvy and enjoys finding innovative ways to increase profit and enhance customer satisfaction.
• A results-driven relationship manager who is proactive in helping the team and customers.
• Someone who enjoys working with and supporting their team of Route Service Representatives and Supervisors.
• Individuals driving personal vehicles for business purposes must meet minimum auto insurance requirements per UniFirst standards.
• High School Diploma or GED; bachelor’s degree preferred.
• Prior customer service experience.
• Ability to solve problems and handle various customer service situations.
• Ability to negotiate, train, coach, and lead a team.
• Strong proficiency in MS Office.
• Excellent verbal and written communication skills.
• Minimum age of 21.
• Valid non-commercial driver’s license in the state of residence.
• Must meet pre-employment DOT physical requirements.
• Physically capable of lifting up to 50 pounds.

Benefits & Perks

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

Compensation: $60,000 - $70,000 annually.

About UniFirst

UniFirst boasts a unique family culture, combining a small company feel with the stability and resources of a $1.5 billion organization. We are a leader in the $18 billion garment services industry, employing over 13,000 team members serving 300,000 customer locations across the U.S., Canada, and Europe. Recognized by Selling Power and Forbes, we are committed to growth and excellence. Join us now to be part of our success story.

UniFirst is an equal opportunity employer. We do not discriminate based on race, color, gender, national origin, religion, disability, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, citizenship, or any other protected factor.