Route Service Manager - UniFirst

UniFirst; Hammond (IN); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Route Service Manager to lead a team dedicated to delivering exceptional service to a diverse clientele. This role offers the chance to drive customer satisfaction, foster team development, and contribute to account growth in a supportive and family-oriented environment. With opportunities for career mobility and a commitment to diversity, this position is perfect for someone passionate about leadership and customer relations. Join a company that values its employees and offers a range of benefits, including a 401K with company match and tuition reimbursement, making it an ideal place to grow your career.

Benefits

401K with company match

Profit Sharing

Health Insurance

Employee Assistance

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Qualifications

• Business-savvy individual with innovative profit-increasing strategies.
• Prior customer service experience and strong problem-solving skills.

Responsibilities

• Oversee recruiting and training of Route Service Representatives.
• Build strong customer relationships and improve satisfaction.

Skills

Customer Service

Problem-Solving

Team Leadership

Communication Skills

Negotiation

Education

High School Diploma or GED

Bachelor’s Degree

Tools

MS Office

Job description

Route Service Manager

UniFirst is seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day, ranging from small family-owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.

What’s in it for you?

• Training: Our Team Partners receive quality skills training designed to enhance performance and support career advancement.
• Career Mobility: Opportunities for rapid career growth within our expanding organization, with potential to move into other leadership roles.
• Culture: Our family-oriented culture makes UniFirst stand out. Plus, no nights or weekends!
• Diversity: We embrace a diverse environment with various cultures, personalities, and backgrounds.

What you’ll be doing:

• Oversee recruiting, training, and development of Route Service Representatives and Supervisors.
• Build strong customer relationships and improve customer satisfaction.
• Collaborate with the management team to deliver excellent customer service and product programs.
• Negotiate customer contract renewals.

Qualifications

What we’re looking for:

• Business-savvy individual who can find innovative ways to increase profit and customer satisfaction.
• Results-driven relationship manager who is hands-on and supportive.
• Enjoy working with and developing your team.
• High School Diploma or GED; bachelor’s degree preferred.
• Prior customer service experience.
• Problem-solving skills and ability to handle various customer situations.
• Ability to negotiate, train, coach, and lead a team.
• Strong computer skills (MS Office).
• Excellent communication skills.
• 21 years of age or older.
• Valid driver’s license in your state.
• Must meet pre-employment DOT physical requirements.
• Physically capable of lifting up to 50 pounds.

Benefits & Perks

401K with company match, profit sharing, health insurance, employee assistance, life insurance, paid time off, direct payroll deposit, tuition reimbursement, 30% employee discount, employee referral bonuses.

About UniFirst

UniFirst combines a unique family culture with the resources of a $1.5 billion organization. As an industry leader in garment services, we employ over 13,000 team members serving 300,000 locations across the U.S., Canada, and Europe. Recognized by Selling Power and Forbes, we’re focused on growth and innovation.

Join us where you come first!

UniFirst is an equal opportunity employer committed to diversity and inclusion in the workplace.