OCS Route Sales Representative

Torrey Holistics; City of Pewaukee (WI); On-site; USD 35,000 - 52,000; Full time

Job summary

Farmer Brothers is seeking a Route Sales Representative in Pewaukee, WI, to support coffee and tea stations at customer sites on a typical Monday–Friday schedule. You will deliver, replenish, and rotate supplies, maintain equipment, and assist with invoicing and collections on route.

Ideal candidates have a high school diploma, route delivery experience, and a clean driving record, with strong customer service skills and a proactive approach to problem solving. Training provided.

Qualifications

• High School Diploma or equivalent required.
• Route delivery experience a plus; customer service background preferred.
• Foodservice industry experience desired.
• Clean, strong driving record.

Responsibilities

• Provide route relief and exceptional service, ensuring every scheduled customer receives timely delivery and support.
• Deliver, replenish, and rotate coffee, tea, and related supplies; keep beverage stations set to standard at each stop.
• Keep equipment clean and functional; complete at least one CQC daily.
• Escalate issues quickly to the Area Sales Manager (ASM) to resolve concerns and protect customer satisfaction.
• Own daily invoices, on-hand inventory, and collections when you’re on a route.
• Grow Revenue per Stop by filling distribution gaps on core items, running seasonal and LTO promotions, executing pricing actions, and maintaining perfect station standards.
• Flag inefficiencies, customer dissatisfaction, or opportunities to the ASM during route relief.
• Support inventory cycle counts, warehouse tasks, and customer-related projects as assigned.
• Learn brewing equipment fundamentals to make basic adjustments and minor repairs.
• Follow the Farmer Brothers customer call process to build loyalty; make opportunistic sales calls when time allows.
• Pitch in across warehouse operations, A/R collections, and customer service as needed.

Skills

Route delivery experience

Customer service

Foodservice industry experience

Clean driving record

Problem solving

Education

High School Diploma or Equivalent

Job description

Make Every Stop Count as an OCS Route Sales Representative

Picture your day starting at 7:00 a.m. You load your truck, confirm your route relief assignments, and head out to keep coffee and tea stations humming for workplaces across your territory. By 3:30 p.m. (with overtime as needed), you've delivered product, ensured equipment is spotless and working, and helped customers stay in stock—while uncovering new sales opportunities along the way.

What You’ll Do

• Provide route relief and exceptional service, ensuring every scheduled customer receives timely delivery and support.
• Deliver, replenish, and rotate coffee, tea, and related supplies; keep beverage stations set to standard at each stop.
• Keep equipment clean and functional; complete at least one CQC (Cup Quality Check) daily.
• Escalate issues quickly to the Area Sales Manager (ASM) to resolve concerns and protect customer satisfaction.
• Own daily invoices, on-hand inventory, and collections when you’re on a route.
• Grow Revenue per Stop by filling distribution gaps on core items, running seasonal and LTO promotions, executing pricing actions, and maintaining perfect station standards.
• Flag inefficiencies, customer dissatisfaction, or opportunities to the ASM during route relief.
• Support inventory cycle counts, warehouse tasks, and customer-related projects as assigned.
• Learn brewing equipment fundamentals to make basic adjustments and minor repairs.
• Follow the Farmer Brothers customer call process (the Farmer Brothers Way to Sell) to build loyalty; make opportunistic sales calls when time allows.
• Pitch in across warehouse operations, A/R collections, and customer service as needed.

Schedule

Monday–Friday, 7:00 a.m. – 3:30 p.m.; overtime when needed.

Driving Requirements

• Valid Driver’s License required.
• Must be able to complete a successful DOT physical.

Qualifications

• High School Diploma or equivalent required.
• Route delivery experience a plus; customer service background preferred.
• Foodservice industry experience desired.
• Clean, strong driving record.

Personal and Professional Strengths

• Mechanical aptitude with company hardware and software tools.
• Sharp at identifying customer needs; active listener and clear communicator.
• Accountable to business goals; uses sound judgment and makes timely decisions.
• Proactive problem-solver who spots issues and opportunities early.
• Builds rapport and collaborative relationships; works well independently.

Compensation and Benefits

At Farmer Brothers, we practice pay transparency and are committed to fair, competitive compensation. Base pay for this role varies based on experience and qualifications. We apply location-based salary adjustments; team members in higher-cost areas may receive a geographic pay premium determined by market data and local economic factors. If applicable, your specific salary will be discussed during the hiring process based on your work location.

• Comprehensive benefits package, which may include health insurance, retirement plans, and paid time off.
• Total leave provided under our Paid Time Off (PTO) policy meets or exceeds applicable state and local requirements where we operate.
• Questions about our compensation structure, including location-based pay? Contact Farmer Brothers Human Resources.

Equal Opportunity

Equal Opportunity Employer / Veterans / Disabled