Route Relief Utility Driver

Alsco Inc.; Columbia (SC); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

401K match

Life Insurance

Disability Insurance

Vacation

Sick Time

Holidays

Direct Deposit

Global Cash Card

Diversity & Inclusion

Job summary

Alsco Inc. is seeking a Route Relief/Utility RSR to support the Service Department by providing exceptional customer service, up-selling, and performing service tasks. You will cover routes, support operations, and report to the District Manager.

Responsibilities include learning routes, assisting in rush deliveries, soliciting customers, maintaining vehicle and route paperwork, and ensuring timely deliveries of complete textile loads while upholding safety and company policies.

Qualifications

• High School graduation or equivalent experience; qualified driver's license.
• Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving.
• Excellent verbal/written communication skills in English; comprehend and follow directions, good time management skills, and be a team player.

Responsibilities

• Perform all responsibilities of a Route Sales Representative and related tasks.
• Learn and support all routes. Run routes as needed for holidays, vacations, or other vacancies.
• Assist in rush deliveries, renewals, audits, training and other tasks as assigned by supervision when not on a route.
• Solicit new customers, up-sell/cross-sell, sample all lines of service or product, and ensure a profitable product mix.
• Actively participate in promotions, contests, training and audits.
• Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.
• Ensure customer loyalty and outstanding service. Build relationships, educate customers, and proactively resolve concerns in cooperation with supervision.
• Safely operate a delivery vehicle on each trip, follow all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
• Handle and process customer payments. Keep route paperwork current.
• Ensure timely and correct deliveries of complete textile loads; pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
• Monitor and report competitive activity. Keep service agreements current and renewed.
• Return from route and off-load soiled textiles in the receiving area of the facility.
• Accurately prepare route paperwork and follow check-in procedures.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Skills

Customer service

Route sales

Driving

English communication

Education

High School Diploma or equivalent

Job description

Description

Classification: Non-Exempt

Pay: $25.00 Hourly

Route Relief/Utility RSR supports the Service Department by providing superior customer service, up-selling/cross-selling, and performing service-related tasks. Main duties include covering routes and supporting operations as required. Reports to the District Manager.

Responsibilities

• Perform all responsibilities of a Route Sales Representative and related tasks.
• Learn and support all routes. Run routes as needed for holidays, vacations, or other vacancies.
• Assist in rush deliveries, renewals, audits, training and other tasks as assigned by supervision when not on a route.
• Solicit new customers, up-sell/cross-sell, sample all lines of service or product, and ensure a profitable product mix.
• Actively participate in promotions, contests, training and audits.
• Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.
• Ensure customer loyalty and outstanding service. Build relationships, educate customers, and proactively resolve concerns in cooperation with supervision.
• Safely operate a delivery vehicle on each trip, follow all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
• Handle and process customer payments. Keep route paperwork current.
• Ensure timely and correct deliveries of complete textile loads; pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
• Monitor and report competitive activity. Keep service agreements current and renewed.
• Return from route and off-load soiled textiles in the receiving area of the facility.
• Accurately prepare route paperwork and follow check-in procedures.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Benefits

• 401K Plan with Company Match
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Choice of Global Cash Card or Direct Deposit
• Inclusive and Diverse Team Environment

Qualifications

• Have and maintain a valid Driver's License, CDL when applicable and be 21 years or older.
• Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
• Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English; comprehend and follow directions, good time management skills, and be a team player.
• Recognize colors, sizes, and types of product and count, add and subtract accurately.
• Education: High School graduation or equivalent experience; qualified driver's license.

Travel Requirements

Daily, by delivery vehicle within a route.

Typical Environmental Conditions

Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot. Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity

Physical Demands including sitting, grasping, driving, stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, and hearing.

For a general description of benefits offered for this position, please visit alsco.com/benefits.

Alsco is an Affirmative Action/Equal Employment Opportunity Employer.

Revised: 04/29/22

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.