Route Relief CSR & Warehouse Support

New System; Boise (ID); On-site; USD 29,000 - 37,000; Full time

Job summary

New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a CSR Relief / Warehouse Support teammate who can jump in where needed—supporting our CSRs on the road and keeping the warehouse running clean, safe, and organized.

You’ll rotate between route relief and warehouse duties, helping load, unload, document service, and stay organized on tight schedules.

Qualifications

• Valid driver’s license; comfortable driving a box truck (training provided, no CDL required).
• Able to lift/push/pull up to 50 lbs. repeatedly.
• Comfortable using basic mobile apps/tools.
• Background check + drug screening required for fleet drivers.

Responsibilities

• Cover routes as assigned (PTO coverage, open routes, call-outs).
• Deliver/pick up linens and supplies; verify tickets and collect signatures.
• Use mobile tools to document service, routes, and updates.
• Handle customer issues professionally; escalate what you can’t fix.
• Drive safely; complete pre/post-trip inspections and support our safety culture.
• Receive product and confirm counts/condition; organize and stage product; prepare for routes; maintain cleanliness and safety.

Skills

Route relief CSR support

Warehouse operations

Customer service

Tools

Mobile apps

Job description

New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a CSR Relief / Warehouse Support teammate who can jump in where needed—supporting our CSRs on the road and keeping the warehouse running clean, safe, and organized.

You’ll rotate between route relief and warehouse duties, helping load, unload, document service, and stay organized on tight schedules.