Route Manager

CLS; Kalamazoo (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid holidays

Vacation

401K

Uniforms provided

Incentive programs

Job summary

CLS is seeking a Route Manager in Kalamazoo to ensure smooth deliveries, handle service requests, and drive team performance with the DSM. You will train and coach Route Service Professionals, becoming the expert on all routes in your area, with substantial field time and occasional on-site weeks.

You will benefit from competitive benefits and an active work environment. The role requires strong communication, a customer-service background, and a chauffeur license, with emphasis on safety and

Qualifications

• Strong verbal and non-verbal communication skills.
• Detail-oriented with a sense of urgency.
• Ability to drive up to 10 hours a day.
• Lift up to 75 lbs repetitively; push/pull heavy carts.
• One year of customer service experience required.
• Chauffeur license and clean driving record.
• Prior route experience is a plus.

Responsibilities

• Ensure smooth deliveries and handle service requests.
• Drive team performance in collaboration with the District Service Manager.
• Train and coach Route Service Professionals and uphold high service standards.
• Spend significant time in the field supporting routes and making service calls.

Skills

Customer service

Communication

Chauffeur license

Attention to detail

Physical stamina

Job description

Position Summary

Feeling stuck in your current role and seeking a job where you can truly make a difference? Prepare to step into a vital role that blends top-notch customer service and frontline coaching! CLS is in search of a dedicated Route Manager to join our team. This role isn't just a job; it's an opportunity to have a significant impact on our operations and directly shape customer satisfaction.

As a Route Manager at CLS, you'll be responsible for ensuring smooth deliveries, handling service requests, and driving team performance in collaboration with the District Service Manager (DSM). This position entails training and coaching Route Service Professionals (RSPs) while upholding high service standards. You will be recognized as the expert on all routes within your area.

Being that expert means you'll spend most of your time in the field supporting routes and making service calls with customers. While there may be a week where you are on-site, there will also be periods where you are working on various local routes for several weeks at a time. Flexibility and adaptability are essential for success in this role.

In summary, it’s an exciting and dynamic work environment that will keep you engaged and physically active. You\'ll have the opportunity to support a dynamic team, directly impacting their growth and success. By playing a crucial role in ensuring smooth operations and high customer satisfaction, you\'ll be making a real difference. You will enjoy competitive benefits including Health, Dental, Vision, Paid Holidays, Vacation, 401K, Uniforms provided, and incentive programs.

Ready to Join CLS?

Minimum Experience: Customer Service or Sales and a Chauffer License is required.

What We're Looking For

CLS is searching for someone who does well in a fast-paced and always-changing environment. The perfect RM will be outgoing and enjoy meeting new people, being active, helping the team grow, and working together with others. The RM will be asked to find better ways of working, make sure everything gets done properly, and offer wide-ranging support in customer relations, safety, team growth, and putting plans into action.

Why CLS

CLS is a respected family-owned textile rental company with a rich legacy dating back to 1899. Our dedication to innovation and customer satisfaction has made us a pioneer in the industry. Operating across six locations including Grand Rapids, Livonia, Cadillac, Alpena, Saginaw, and our hometown of Kalamazoo, we offer a comprehensive range of services to our customers including the rental of linens, uniforms, and mats as well as first aid, custom apparel, and facility products.

Working Conditions

Work is performed both in the office and in the field, using a computer or tablet, telephone, copier, and other office equipment. Traveling to different customer locations is required and the greatest time spent in this position. Occasionally there is a need to run to a different CLS location, using a company vehicle.

Preferred candidate will demonstrate abilities/experience:

• An effective communicator with strong verbal and non-verbal skills


• Good attention to detail with a sense of urgency


• Ability to drive up to 10 hours a day


• Capable of pushing or pulling large wheeled laundry carts and lift up to 30 lbs repetitively and 75 lbs occasionally.


• One year of Customer Service experience required


• Chauffeur License and Clean Driving record required


• Prior Route experience is a plus


• Route Truck / Box Truck / Step Van / Service Van


• Hand Truck / Forklift / Pallet Jack

Ready to Join CLS?

At CLS, we recognize that our team members are the cornerstone of our organization. We strive to appreciate the efforts of each individual and provide a competitive compensation package along with an enjoyable work atmosphere. You will also find additional incentive programs throughout the year where you can impact your earnings.

For over 125 years, CLS has valued its team members and fostered a culture of integrity, community, and caring. If you’re driven, customer-focused, and ready to make an impact, we want to hear from you.

Apply now to start your journey with CLS and transform your career