Route Driver

Boar's Head Brand; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Delicatessen Services Co., LLC seeks a Route Driver to build new customer relationships and maintain service levels for retail and food service clients in Chicago. You will deliver perishable goods, perform bi-weekly inventories, and assist with merchandising and in-store training.

The role requires a flexible schedule with occasional weekend work and a focus on exceptional customer service and teamwork. Training includes product knowledge, slicing techniques, and ServSafe.

Qualifications

• High school diploma or equivalent with basic math and reasoning.
• Able to speak and read English.
• 1+ years as Brand Associate or 3+ years in customer service, sales, warehouse, or similar role.
• Valid driver’s license with clean driving record.
• Basic computer skills.

Responsibilities

• Check in delivered goods with a customer representative.
• Complete bi-weekly customer inventory.
• Create bi-weekly orders based on inventory levels.
• Pull credits, create memos, and issue customer credits.
• Complete merchandising resets and cross-merchandising opportunities.
• Provide 1-on-1 training with customer employees on service, product knowledge, and slicing techniques.
• Complete Go-Spot-Check missions.
• Deliver perishable goods to customers.
• Monitor truck maintenance and coordinate repairs.
• Develop and maintain relationships with deli management and staff.
• Support additional projects as assigned.

Skills

Customer service

Communication

English proficiency

Team collaboration

Adaptability

Problem solving

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Hiring Company:

Delicatessen Services Co., LLC

Overview

The Route Driver plays a key role in developing new customer relationships while maintaining service levels with the existing customer base and is responsible for customer deliveries, warehouse operations, and in-store activities for our retail and food service customers. We are looking for individuals with a passion for providing excellent customer service and who excel working both independently and as a member of a team. This role requires a flexible schedule with occasional weekend work.

Job Description

Essential Functions

• Itemized check-in of delivered goods with a customer representative
• Complete bi-weekly customer inventory
• Create bi-weekly orders based on established inventory levels
• Pull credits, create out-of-date memos, and issue customer credits
• Complete merchandising resets and recommend opportunities for cross-merchandising
• Complete 1-on-1 training with customer employees, including exceptional customer service, product knowledge, product pairings, slicing technique, etc.
• Complete assigned Go-Spot-Check missions
• Delivery of perishable goods to customers
• Monitor truck maintenance schedule and coordinate necessary maintenance
• Continuously cultivate relationships with customers by actively engaging with deli management and personnel to understand their customer base, evolving product or training needs, and specific opportunities/challenges
• Complete additional activities or special projects as assigned

Minimum Requirements

• High school diploma or equivalent, including basic math and reasoning
• Ability to speak and read English
• 1+ years of experience as a Brand Associate or three years of experience in customer service, sales, warehouse, or similar role
• Successful mastery of Brand Associate essential functions and requirements
• Valid driver’s license and clean driving record
• Basic computer skills

Physical Requirements

• Ability to stand for a minimum of 4 hours
• Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl
• Ability to lift or carry objects weighing up to 50 lbs; push or pull objects up to 600 lbs.

Working Conditions

• Ability to work in a refrigerated/freezer environment

Training and Certification Requirements (Provided)

• Product knowledge and customer service
• Company History
• ServSafe certification
• Deli Operations
  • Slicer use, maintenance, and cleaning
  • Deli scale operation and sanitation
  • Proper slicing technique, product wrapping, and handling
• DOT compliance and Safe Driver training

Location

Chicago, IL

Time Type

Full time

Department

Chicagoland Deli Provisions Hub