Route Driver

Boar's Head Brand; Itasca (IL); On-site; USD 37,000 - 68,000; Full time

Job summary

Boar's Head Brand is seeking a Brand Specialist to develop new customer relationships while maintaining service levels for our deli, retail, and food-service customers. The role involves deliveries, warehouse operations, and in-store activities with a flexible schedule including some weekends.

Responsibilities include bi-weekly inventory, order creation from stock levels, processing credits, merchandising resets, and hands-on training with customer staff to ensure product knowledge and service

Qualifications

• High school diploma or equivalent.
• Ability to speak and read English.
• 1+ years of experience as a Brand Associate or three years of experience in customer service, sales, warehouse, or similar role.
• Valid driver’s license and clean driving record.
• Basic computer skills.

Responsibilities

• Itemized check-in of delivered goods with a customer representative.
• Complete bi-weekly customer inventory.
• Create bi-weekly orders based on established inventory levels.
• Pull credits, create out-of-date memos, and issue customer credits.
• Complete merchandising resets and recommend opportunities for cross-merchandising.
• Complete 1-on-1 training with customer employees, including exceptional customer service, product knowledge, product pairings, slicing technique, etc.
• Delivery of perishable goods to customers.
• Monitor truck maintenance schedule and coordinate necessary maintenance.
• Continuously cultivate relationships with customers by actively engaging with deli management and personnel to understand their customer base, evolving product or training needs, and specific opportunities/challenges.

Skills

Customer service

Delivery

Warehouse operations

Basic math

English literacy

Driver's license

Education

High school diploma

Job description

Job Description

The Brand Specialist plays a key role in developing new customer relationships while maintaining service levels with the existing customer base and is responsible for customer deliveries, warehouse operations, and in-store activities for our retail and food service customers. We are looking for individuals with a passion for providing excellent customer service and who excel working both independently and as a member of a team. This role requires a flexible schedule with occasional weekend work.

• Itemized check-in of delivered goods with a customer representative


• Complete bi-weekly customer inventory


• Create bi-weekly orders based on established inventory levels


• Pull credits, create out-of-date memos, and issue customer credits


• Complete merchandising resets and recommend opportunities for cross-merchandising


• Complete 1-on-1 training with customer employees, including exceptional customer service, product knowledge, product pairings, slicing technique, etc.


• Complete assigned Go-Spot-Check missions


• Delivery of perishable goods to customers


• Monitor truck maintenance schedule and coordinate necessary maintenance


• Continuously cultivate relationships with customers by actively engaging with deli management and personnel to understand their customer base, evolving product or training needs, and specific opportunities/challenges


• Complete additional activities or special projects as assigned

Minimum Requirements

• High school diploma or equivalent, including basic math and reasoning


• Ability to speak and read English


• 1+ years of experience as a Brand Associate or three years of experience in customer service, sales, warehouse, or similar role


• Successful mastery of Brand Associate essential functions and requirements


• Valid driver’s license and clean driving record


• Basic computer skills

Job Description

The Brand Specialist plays a key role in developing new customer relationships while maintaining service levels with the existing customer base and is responsible for customer deliveries, warehouse operations, and in-store activities for our retail and food service customers. We are looking for individuals with a passion for providing excellent customer service and who excel working both independently and as a member of a team. This role requires a flexible schedule with occasional weekend work.

Essential Functions

• Itemized check-in of delivered goods with a customer representative


• Complete bi-weekly customer inventory


• Create bi-weekly orders based on established inventory levels


• Pull credits, create out-of-date memos, and issue customer credits


• Complete merchandising resets and recommend opportunities for cross-merchandising


• Complete 1-on-1 training with customer employees, including exceptional customer service, product knowledge, product pairings, slicing technique, etc.


• Complete assigned Go-Spot-Check missions


• Delivery of perishable goods to customers


• Monitor truck maintenance schedule and coordinate necessary maintenance


• Continuously cultivate relationships with customers by actively engaging with deli management and personnel to understand their customer base, evolving product or training needs, and specific opportunities/challenges


• Complete additional activities or special projects as assigned

Minimum Requirements

Job Requirements

• High school diploma or equivalent, including basic math and reasoning


• Ability to speak and read English


• 1+ years of experience as a Brand Associate or three years of experience in customer service, sales, warehouse, or similar role


• Successful mastery of Brand Associate essential functions and requirements


• Valid driver’s license and clean driving record


• Basic computer skills

Physical Requirements

• Ability to stand for a minimum of 4 hours


• Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl


• Ability to lift or carry objects weighing up to 50 lbs; push or pull objects up to 600 lbs.

Working Conditions

• Ability to work in a refrigerated/freezer environment

Training and Certification Requirements (Provided)

• Product knowledge and customer service


• Company History


• ServSafe certification


• Deli Operations




• Slicer use, maintenance, and cleaning


• Deli scale operation and sanitation


• Proper slicing technique, product wrapping, and handling




• DOT compliance and Safe Driver training