Round-the-Clock Restaurant GM at Luxury Resort

Monarch Black Hawk, Inc.; Madison (WI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Enhanced health, dental, and vision

Tuition reimbursement up to USD 6,000

Growth opportunities

Job summary

Monarch Casino Resort Spa in Black Hawk, CO is seeking a dedicated and experienced General Manager of a 24/7 Restaurant to lead operations in our high-volume, around-the-clock dining venue. The General Manager will oversee all front-of-house restaurant operations, ensuring excellent guest service and maintaining standards and profitability.

The role leads a team of managers, supervisors, and staff, driving service excellence while upholding safety procedures and company policies.

Qualifications

• Three to five years of high-volume restaurant supervision or management experience preferred.
• Must be able to obtain and maintain a Colorado Support Gaming License.
• Ability to obtain Alcohol Awareness Certification.
• Ability to obtain Food Safety Certification.
• Strong leadership, coaching, training, and team development skills.
• Excellent guest service, communication, and conflict-resolution skills.

Responsibilities

• Operate the restaurant in accordance with Monarch Casino Resort Spa standards, values, policies, and procedures.
• Monitor daily restaurant operations to ensure compliance with standards established by the Food & Beverage Director, company policies, county health requirements, and applicable regulatory standards.
• Ensure prompt, courteous, and professional service to all guests in alignment with Monarch Casino Resort Spa service expectations.
• Lead, coach, train, and develop restaurant supervisors, managers, and team members.
• Establish clear performance standards for team members and restaurant leadership.
• Provide structure, direction, feedback, and accountability to support successful team performance.
• Maintain proper staffing levels through effective recruiting, interviewing, hiring, onboarding, and scheduling.
• Prepare work schedules and delegate work assignments to ensure operational needs are met.
• Prepare team member performance evaluations, coaching documentation, and disciplinary notices when necessary.
• Monitor team member performance and take corrective action through training, coaching, and discipline when service or operational standards are not met.

Skills

High-volume restaurant management

Leadership

Communication

Education

Colorado Gaming License readiness

Tools

POS systems

Inventory systems

MS Office (Excel, Word, Outlook)

Job description

Monarch Casino Resort Spa in Black Hawk, CO is seeking a dedicated and experienced General Manager of a 24/7 Restaurant to lead operations in our high-volume, around-the-clock dining venue. The General Manager will oversee all front-of-house restaurant operations, ensuring excellent guest service and maintaining standards and profitability.

The role leads a team of managers, supervisors, and staff, driving service excellence while upholding safety procedures and company policies.