Rotorcraft Ground Ops Specialist - Full-Time

HeliService USA LLC; Norfolk (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k) plan

Paid time off

Job summary

HeliService USA LLC in Norfolk, VA is hiring a Helicopter Ground Operations Crew Member for a full-time position. You will load/unload cargo, assist with passenger check-in, and support daily ramp operations, while ensuring safety and compliance in a fast-paced airport environment.

The role requires strong communication, reliability, and physical stamina, with occasional travel to training in Rhode Island. Work hours are Monday–Friday 8:00am–4:00pm, with potential schedule changes based on

Qualifications

• Must live within a one-hour commute of Norfolk base.
• Dependable with consistent attendance and punctuality; reliable transportation.
• Excellent customer service and verbal communication.
• Strong ability to maintain accurate, organized records.
• Comfortable using technology and quickly learn new software.
• Able to manage multiple tasks and communications streams.
• Physically able to push/pull/lift and handle heavy luggage/equipment (>70 lbs).
• Able to work in airport environment year-round weather.
• Willing to work flexible schedule including nights, weekends, holidays.
• Professional appearance and adherence to dress code.
• Read, write and speak English fluently.

Responsibilities

• Loading & Unloading Cargo: managing passenger baggage, freight, and equipment.
• Coordinate with Dispatch & Flight Crew.
• Ensure Safety and Security Compliance.
• Weather Monitoring.
• Passenger Assistance/Check-In.
• Record Keeping of safety and no cellphone policies.
• Facility Cleanliness and PPE handling.
• Pre-Flight Inspections.
• Additional duties as assigned, supporting terminal cleanliness and PPE area when no passengers.

Skills

Customer service

Verbal communication

Record keeping

Technology fluency

Multitasking

Flexibility

English fluency

Teamwork

Physical stamina

Safety awareness

Job description

HeliService USA LLC in Norfolk, VA is hiring a Helicopter Ground Operations Crew Member for a full-time position. You will load/unload cargo, assist with passenger check-in, and support daily ramp operations, while ensuring safety and compliance in a fast-paced airport environment.

The role requires strong communication, reliability, and physical stamina, with occasional travel to training in Rhode Island. Work hours are Monday–Friday 8:00am–4:00pm, with potential schedule changes based on