Offshore Wind Helicopter Ground Ops Specialist

HELISERVICE USA LLC; Virginia Beach (VA); On-site; USD 19,000 - 30,000; Part time

Job summary

HeliService USA LLC is seeking a part-time to full-time Ground Operations Crew Member based near Norfolk, Virginia. The role includes loading/unloading cargo, handling passenger check-in, outdoor ramp operations, and daily facility upkeep, with potential travel for training.

A strong emphasis on safety, customer service, and flexible scheduling is required. The position offers hourly pay, non-exempt status, and may transition to full-time as operations scale.

Qualifications

• Must live within a one-hour commute of our Norfolk, Virginia base operations.
• Must have reliable transportation.
• Excellent customer service and communication skills.
• Able to push/pull/lift and maneuver heavy luggage/equipment up to 70 pounds.
• Able to work in outdoor airport environment with flexible schedule (nights, weekends, holidays).
• Must read, write and speak English fluently.
• Willingness to undergo background checks and DOT/FAA training as required.

Responsibilities

• Load and unload passenger baggage, freight, and equipment.
• Coordinate ground support with Dispatch & Flight Crew.
• Ensure safety and security compliance with aviation regulations.
• Monitor weather and its impact on flight operations.
• Assist passengers with check-in, baggage checks, and safety briefings.
• Maintain terminal, hangar, and ramp cleanliness and PPE handling.
• Perform other duties as assigned to support operations.

Skills

Customer service

Verbal communication

Organizational skills

Multitasking

English fluency

Flexibility

Job description

Ground Operations Crew Member (Part-Time)

Ground Operations Part Time Norfolk, VA, Norfolk, VA, US

30+ days ago Requisition ID: 1066

Salary Range: $18.00 To $23.00 Hourly

Helicopter Ground Operations Crew Member

Position Available:Part-time to start, likely full-time upgrade soon after.

Department: Ground Operations

Reporting To: Ground Operations/PPE Manager

FLSA Status: Hourly, Non-Exempt

Schedule: Flexible days and hours to start, approximately 15-30 hours per week. Schedule will fluctuate week-to-week based on operational needs and varied flight times.

Company Description & Position Summary:

HeliService USA is proud to be the first and only helicopter operator supporting the development of offshore wind in the United States. We have a proven track record of performance having been ready for our customers on-time and are currently serving all developers and major tier-1 suppliers. HeliService USA is a Veteran owned and operated business, staffed locally, with over fifty percent of our employees having served in the military. HeliService USA has been able to build off their over three decades in operation, supporting offshore wind customers with crew-transfer, hoisting, cargo, and helicopter emergency medical services (HEMS).

HeliService USA is looking for dynamic personnel to support offshore windfarm construction, operations, and maintenance. Ground operations staff support a fleet of AW-169 helicopters and associated flight operations. They perform loading and unloading of baggage and freight as well as other duties in relation to preparing aircraft for flight. Responsibilities will also include passenger check-in, outdoor ramp operations, aircraft cleaning, daily facility cleaning/general upkeep, security, operations, and commissary duties as required. This position will be locally based in Norfolk, Virginia. The individual hired for this position must be willing to travel for a few days upon hire to our company headquarters located in North Kingstown, RI (Quonset State Airport) for proper training.

Duties & Responsibilities

• Loading & Unloading Cargo: Managing passenger baggage, freight, and equipment.

Communication with Dispatch & Flight Crew: Coordinating ground support and relaying important information.

Safety and Security Compliance: Adhering to aviation regulations and emergency procedures.

Weather Monitoring: Keeping track of conditions that may affect flight operations.

Passenger Assistance/Check-In: Helping with boarding process, baggage checks, safety briefings, and special accommodations.

Record Keeping: Maintaining logs of safety and no cellphone policies for procedures for boarding the helicopter as requested by our customers.

• Facility Cleanliness: Maintain cleanliness in passenger terminal, company hangar, and ramp areas, while ensuring stock is organized and products are properly displayed and readily available.
• Passenger PPE Handling: Assisting with the cleaning and inspection of suits upon return to service and instructing passengers on the proper donning and use of PPE for the duration of their rental.
• Pre-Flight Inspections: Conducting routine checks to verify aircraft readiness.
• Additional Duties:Performing other duties as assigned, while maintaining a high level of productivity throughout the shift. During periods without passenger activity, employees are expected to support terminal cleanliness and assist in the PPE area within the hangar.

Driver’s License and Airport Driving Requirements: Must currently possess and maintain a valid U.S. driver’s license in good standing. This position requires the Ground Operator to transport passengers in the company vehicle on airport property, complete the airport’s required driver education and runway safety training, and successfully pass the airport’s written driving examination.

Airport Security Clearance: Must be able to successfully complete the airport’s required background check and obtain/maintain a valid airport-issued security badge.

Qualifications

Required:

• Must live within a one-hour commute of our Norfolk, Virginia base operations.
• We are seeking a dependable team member who demonstrates consistent attendance and punctuality. Candidates must also have reliable transportation to ensure they can consistently report to work as scheduled and on time.
• Possess excellent customer service and verbal communication skills.
• Strong ability to maintain accurate, organized, and up-to-date records within company systems, ensuring information is entered correctly and consistently.
• Comfortable using technology and digital tools, with the ability to quickly learn and adapt to new software, systems, and processes without supervision.
• Have quick thinking and flexible to ensure task completion.
• Ability to manage several tasks and communications streams at once.
• Must be physically able to push/pull/lift, unload, and maneuver heavy luggage and/or equipment in excess of 70 pounds for extended periods of time; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, climbing, balancing, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time in aircraft cargo holds and baggage bins. The employee must have sufficient hearing and vision and ability to safely perform the essential functions of the position.
• Must be able to work in the airport environment, both indoors and outdoors, and in year-round weather conditions.
• Must be willing to work a flexible schedule including nights, weekends, and occasional holidays (Sunday hours and holiday pay is paid at 1.5x regular rate).
• Must maintain a professional and business-appropriate appearance at all times, adhering to company dress code standards.
• Must be able to read, write, and speak English fluently.

Preferred but not Required:

• Prior experience with aircraft handling.
• Experience with helicopter operations.

Training/Specific Activities Required

• Complete annual training as required by company policy and law on an annual basis in a timely manner.
• Read all safety bulletins and applicable company manuals to remain current on policies, procedures, and developments as well as to meet all company compliance standards.
• Travel to company headquarters based in Rhode Island for initial position training, HR in-doc, and general company overview.
• Background check and pre-employment drug screening must be completed and approved in accordance with DOT/FAA regulations prior to employment commencement.

Measurements of Success

• Consistently meets company customer satisfaction and safety standards.
• Meets all safety standards to achieve zero aircraft mishaps or incidents.
• Successfully performs the core responsibilities of the position with minimal supervision, guidance, or follow-up. Demonstrates the ability to prioritize tasks, make routine decisions independently, identify and resolve issues within their scope, and seek assistance appropriately when an issue requires escalation.
• Routinely meets all scheduling demands.
• Ability to meet the essential functions outlined in the job description with or without reasonable accommodation.

Work Modality: In Person (No hybrid or work from home opportunity)

Worker Category: Part-Time (to begin)

Possible work hazards:Exposure to loud noises, aviation related chemicals, inclement weather, and frequently moving objects at a high velocity.

Physical Demands: Sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling, keyboarding, speaking. Additional physical demands may be required as these are a general description.

Other Considerations /Disclaimers

Job Description Disclaimer:

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.

Equal Employment Opportunity Statement:

HeliService USA LLC is an Equal Opportunity Employer.

Work Authorization/Sponsorship:

Applicants must be legally authorized to work for any employer in the U.S. Currently, we are unable to sponsor or take over sponsorship of an employment Visa.

This position offers access to voluntary benefits, including life insurance, short-term disability, accident, and cancer coverage. Employees are also eligible to participate in the company’s 401(k) plan after the standard waiting period, effective the first of the month following date of hire. Additionally, employees receive 40 hours of sick leave annually. Part-time employees are not eligible to participate in group medical, dental, or vision insurance coverage and do not accrue paid time off (PTO).