ROSS - Resource Specialist

Equus Workforce Solutions; Memphis (TN); On-site; USD 23,000 - 25,000; Full time

Job summary

Ross Innovative Employment Solutions seeks a Resource Specialist to support the American Job Center. You will greet participants, connect them with resources, assist with job applications, and coordinate with partners to ensure smooth service flow.

You will help maintain the resource room, manage scheduling, and assist with data collection, orientations, and workshops while safeguarding participant information and requirements.

Qualifications

• Ability to solve problems effectively and independently.
• Proficient in Microsoft Office and basic computer skills.
• Positive, professional interactions with participants and staff.
• Punctual, reliable, and able to meet deadlines.
• Strong literacy, numeracy and verbal communication abilities.
• Educational requirement: Associates degree preferred.
• Customer service experience is desirable.
• Minimum 2 years of customer service experience preferred.

Responsibilities

• Performs administrative duties for the American Job Center (AJC).
• Greets and assists program participants and visitors.
• Introduces customers to resources available within the AJC.
• Assists customers with job applications, resumes, and emails.
• Coordinates with One Stop Coordinator on project needs.
• Collaborates with AJC partners to ensure smooth service flow.
• Obtains and disseminates community resources information.
• Oversees and assists in the resource room.
• Responds promptly to partner needs and requests.
• Disseminates social service agency information to customers.
• Maintains current printed community resources in the AJC.
• Operates office equipment effectively.
• Schedules conference room usage as required.
• Coordinates with One Stop Coordinator and community groups for referrals.
• Maintains space and supplies in the resource room.
• May assist with data collection for programs.
• Ensures data privacy and PII compliance.
• Assists with workshop setup and orientation as needed.
• Schedules orientation, intake appointments, and participant contact.
• Supports outreach and recruitment for the AJC's.
• Attends trainings and meetings as required.
• Performs additional duties as needed.

Skills

Problem solving

Professional demeanor

Punctuality

Literacy & numeracy

Customer service

Verbal communication

Education

Associates degree (preferred)

Tools

Microsoft Office

Job description

• Compensation: USD 17 - USD 18.5 - hourly

Company Description

Do you enjoy helping people build a better future?

At Ross, we're passionate about Shaping Tomorrow's Workforce Today. As a national leader in workforce development, we help job seekers discover meaningful careers while connecting employers with the talented people they need to grow.

Every day our team has the opportunity to make a real difference in the lives of individuals, families, businesses, and communities. Whether we're helping someone land their first job, supporting a career change, or partnering with employers to strengthen their workforce, our work creates lasting impact.

If you're looking for a career where your work has purpose, where you can inspire others, and where you can grow professionally while making a difference, we'd love to have you join our team.

Come build careers. Strengthen communities. Shape Tomorrow's Workforce with Ross.

Job Description

The Resource Specialist works under the supervision of the One Stop.

JOB DUTIES AND RESPONSIBILITIES

• Performs administrative duties for the American Job Center (AJC).
• Greets and assists program participants and visitors.
• Introduces customers to resources available within the AJC.
• May assist customers on the computer with job applications, resumes, checking email, etc.
• Communicates with One Stop Coordinator about project needs.
• Works with AJC partners to ensure a smooth flow of service.
• Obtains community resources information as needed.
• Provides oversight and assistance in the resource room.
• Responds timely to all partner needs and requests.
• Compiles social service agency information and disseminates to customers as appropriate.
• Ensures printed community resources are current and available in the AJC.
• Operates all office equipment effectively.
• Coordinates scheduling for the conference rooms as required.
• Coordinates with One Stop Coordinator and community groups and provides referrals.
• Ensures upkeep of resource room supplies and ensures space is clean and orderly.
• May assist in collection and compiling program data.
• Ensures all data and participant information follows PII guidelines.
• Helps with coordination and set up of workshops for participants and the AJC .
• May conduct orientations as needed.
• Schedule customers for orientation, intake appointments and contacting participants, as needed.
• Assist with outreach and recruitment for the AJCÂs.
• Attend all trainings and meetings as required.
• Any and all additional job duties as required.

Qualifications

JOB REQUIREMENTS

MINIMUM QUALIFICATIONS

• Ability to utilize effective problem solving skills.
• Must be proficient in Microsoft and basic computer skills.
• Relates in a positive, professional manner to participants and staff.
• Must be punctual and meet deadlines.
• Good standard of literacy, numeracy, and verbal communication skills.
• Associates degree is preferred.
• Ability to provide excellent customer service.
• 3. Minimum 2 years experience in customer service preferred.

Additional Information

Ross Innovative Employment Solutions (Ross IES) is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.

At ROSS, we are strengthened by diversity. We are committed to providing a work environment where everyone is included and treated fairly and with respect. If you have a disability and require accommodation during the application or hiring process, please advise your Talent Acquisition Partner.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].