Ropes Course Associate

Lm Services Corporation; St. Louis (MO); On-site; USD 16,531 - 24,796; Full time

Job summary

Lm Services Corporation in St. Louis is seeking a team-oriented guest experience associate to manage ropes course activities, instruct guests, and ensure safety throughout the experience. You will educate guests, supervise activities, and uphold high standards for guest satisfaction.

The role requires safety awareness, strong communication, and the ability to operate the POS system. Seasonal or ongoing shifts may apply, with training provided to achieve exceptional guest moments.

Qualifications

• Excellent verbal and written English communication required.
• Strong listening, presentation and decision-making skills.
• Ability to anticipate guests’ needs and handle unsafe behavior tactfully.
• Must pass ropes course certification.
• Some cash handling experience preferred.
• Technically minded with ability to learn POS system.

Responsibilities

• Educate, entertain and inspire guests throughout their experience.
• Guide, instruct and supervise guests safely along the course.
• Maintain safety standards and follow SOPs.
• Conduct ropes course guest training and provide course instructions.
• Assist with equipment inventory and report damage.
• Keep logs and daily reports; capture admission and sales data.

Skills

Verbal communication

Listening skills

Anticipate guest needs

Creative problem solving

POS system literacy

Cash handling experience

Energetic

English proficiency

Tools

Point of Sale system

Job description

Position SummaryThis position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner throughout the Ropes Course, Mirror Maze, and Selfie Express. This role will also adhere to strict safety standards, while providing memorable guest moments.Duties & ResponsibilitiesAdhere to company policies and procedures.Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.Educate, entertain and inspire guests throughout their experience.Manage and monitor guest experience at all times while on the course site to ensure a safe and positive experience for everyone.Follow standard operating procedures and demonstrate techniques and safety guidelines to guests.Conduct ropes course guest training.Provide course instructions to ensure a safe, successful and enjoyable experience.Guide, instruct and supervise guest safely throughout the course.Assist with equipment inventory and report equipment damage, malfunction and repair requirementsFit harnesses and correctly supervise the use of all personal safety equipment.Perform daily inspections and take inventory of the course and equipment.Clean and maintain course as required.Keep the ropes course area and equipment storage neat, clean and orderly.Keep neat and accurate operational records and logs and prepare daily reports as requiredObserve and report daily facility conditions and situations to the Guest Experience Supervisor.Keep up-to-date on all new products and offerings.Provide unique and memorable experiences to guests.Attend training programs to achieve the best guest experience.Ensure all admission and sales data is captured to maximize reporting potential.Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.Assist in other departments as required.Previous experience in a customer, retail or guest services position preferred.Some cash handling experience preferred.Excellent verbal and communication skills required.Strong listening, presentation and decision-making skills.Ability to anticipate guests’ needs and tactfully deal with unsafe guest behavior.Must pass ropes course certification.Technically minded, with ability to learn Point of Sale system.Creative problem solver who thrives when presented with a challenge.Energetic and eager to tackle new projects and ideas.AbilitiesThe individual must possess the following abilities to perform the essential functions of the job, with or without reasonable accommodation, using some or a combination of the abilities.Ability to stand for long periods of time.Ability to read, listen and communicate effectively in English, both verbally and in writing.Ability to access and accurately input information using a moderately complex computer system.Hearing and visual ability to observe and detect signs of emergency situations.Ability to lift and carry up to 50 pounds.Ability to stand, walk and climb/balance for long periods.Comfortable working in a harness at heights up to 50 feet.OtherUpon employment all team members are required to comply with the standards, rules and regulations, which may be established by the Company and updated from time-to-time. Team members who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.The leisure business functions seven days a week. Due to the seasonal nature of the industry, team members may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property. Team members may also be required to attend group and/or department meetings in addition to the work shift as necessary.This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform.