Root-Cause Failure Analyst - Warranty & Quality

DEUTZ Corporation; Norcross (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

DEUTZ Corporation is seeking a Failure Analysis Technician in Norcross, GA, to process and inspect parts and engines, and to produce failure reports. The role focuses on timely processing of parts within department-set timeframes to best serve customers and supports warranty activities.

The position involves testing components, conducting failure investigations, and preparing detailed reports while collaborating with engineering and service teams.

Qualifications

• High school diploma or equivalent required.
• Demonstrated mechanical aptitude with the ability to identify, analyze, and resolve mechanical issues.
• Ability to manage multiple priorities simultaneously while adapting to changing business needs and workload demands.
• Excellent communication of technical information.

Responsibilities

• Inspect and perform functional testing on components to determine failure modes and defect conditions.
• Conduct failure investigations, determine root causes, evaluate warranty claim validity, and prepare detailed failure analysis reports.
• Collaborate with designated technical personnel to resolve complex failure analysis cases.
• Maintain the warranty workshop and storage areas for safety, organization, professionalism, and operational efficiency.
• Process quality notifications and ensure timely completion; update the SAP quality management system with findings and data.
• Utilize the DEUTZ ticketing system to document, track, and manage issues identified during inspections and analyses.
• Develop and maintain inspection procedures, work instructions, and other documentation supporting product analysis and technical support.
• Partner with leadership to implement continuous improvement initiatives related to inspection processes and failure analysis methodologies.
• Assist in documenting, maintaining, and improving departmental procedures and operational processes.
• Manage product support requests received through the Service Desk and coordinate resolution with service centers and stakeholders.
• Provide technical assistance and support for general product-related inquiries and issues.

Skills

Mechanical aptitude

Verbal and written communication

Prioritize multiple tasks

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

SAP or similar ERP

Microsoft Office (Word, Excel, Access)

Job description

DEUTZ Corporation is seeking a Failure Analysis Technician in Norcross, GA, to process and inspect parts and engines, and to produce failure reports. The role focuses on timely processing of parts within department-set timeframes to best serve customers and supports warranty activities.

The position involves testing components, conducting failure investigations, and preparing detailed reports while collaborating with engineering and service teams.