Rooms Supervisor: Guest Experience & Operations Leader

Hyatt Regency; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free room nights

Discounted room rates for friends &amp

Family rates

Medical, Dental, Vision insurance

401K with company match

Free parking

Paid Time Off

Paid Family Bonding Time

Tuition Reimbursement

Employee Stock Purchase Plan

Retail discounts

Job summary

Hyatt Regency Baytown seeks a Rooms Supervisor to support Front Office and Housekeeping, ensuring exceptional guest experiences and adherence to brand standards. You will coach teams, resolve guest concerns, and maintain top-quality rooms and public areas.

The role requires leadership, strong communication, and a proactive approach to service excellence in a busy hotel environment with diverse guest needs.

Qualifications

• Must possess a professional presentation.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Minimum 1-2 years of hotel supervisory or leadership experience preferred.

Responsibilities

• Assist in supervising daily Front Office and Housekeeping operations.
• Support guest arrival, departure and in-house experiences by ensuring seamless communication between departments.
• Lead by example in delivering exceptional guest service and hospitality.
• Conduct room inspections to ensure cleanliness, maintenance, and brand standards are met.
• Monitor room readiness and coordinate closely with housekeeping and front desk teams to maximize room availability.
• Assist with managing guest requests, service recovery and problem resolution.
• Support training, coaching, and development of Front Office and Housekeeping associates.
• Conduct shift briefings and communicate operational priorities and service goals.
• Ensure compliance with hotel policies, procedures, safety standards and service standards.
• Assist with scheduling, labor management and maintaining departmental productivity goals.
• Monitor guest satisfaction scores and implement action plans to improve performance.
• Participate in special projects, VIP arrivals and hotel-wide initiatives as assigned.
• Act as Manager on Duty when required.

Skills

Leadership

Communication

Organizational skills

PMS

MS Office

Tools

PMS

Microsoft Office

Job description

Hyatt Regency Baytown seeks a Rooms Supervisor to support Front Office and Housekeeping, ensuring exceptional guest experiences and adherence to brand standards. You will coach teams, resolve guest concerns, and maintain top-quality rooms and public areas.

The role requires leadership, strong communication, and a proactive approach to service excellence in a busy hotel environment with diverse guest needs.