Rooms Controller

Travel Leisure Resort Development Inc; United States; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off

Volunteer day

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is hiring a Rooms Controller for the Club Wyndham Ocean Walk Resort in Daytona Beach, FL.

The role coordinates and maintains the hotel’s day-to-day guest room inventory, acting as a liaison among Guest Services, Housekeeping, Engineering and Reservations to ensure smooth operations and guest satisfaction. The position requires excellent communication, a focus on customer service, and the ability to manage room moves, occupancy days, and upgrades while following safety

Qualifications

• Excellent communication skills.
• Ability to give high priority to customer service.
• Ability to read, write and understand English.
• Proper cash handling procedures.
• Computer proficiency.

Responsibilities

• Coordinate and maintain the hotel’s day-to-day guest room inventory.
• Serve as liaison between Guest Services, Housekeeping, Engineering and Reservations regarding room status and distribution.
• Organize room moves, manage occupancy days and supervise upgrades.
• Maintain high quality standards in interactions with internal and external customers and follow safety protocols.

Skills

Excellent communication

Customer service

English literacy

Cash handling

Computer proficiency

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Now hiring for Club Wyndham Ocean Walk Resort in Daytona Beach, FL. Pay for this full time position is $18/hour plus benefits.

How You’ll Shine

The Rooms Controller will be responsible for coordinating and maintaining the hotel’s day-to-day guest room inventory. This role will act as a liaison between the Guest Services, Housekeeping, Engineering and Reservations departments regarding the status and distribution of all guest rooms. The Rooms Controller will organize room moves, control maximum occupancy days and supervise upgrades. This role will maintain the company’s expected high quality standards when interacting and communicating with internal and external customers and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System (GHS) regulations.

How You'll Make an Impact

• Responsible for the Guest Room Inventory Distribution for the resort.
• Confers with all appropriate management regarding handling of groups, unusual circumstances, or special requests.
• Ensures that special reservations and accommodations are handled properly.
• Blocks group rooms, daily rooms, address special request and VIP rooms.
• Maintains a room pool from which rooms may be pulled for early arrivals and special requests.
• Coordinates the status of rooms with Housekeeping and Engineering.
• Communicates priority arrivals with Housekeeping, Engineering and resort leadership as applicable.
• Is thoroughly knowledgeable with all resort room types and resort facilities.
• Have a thorough understanding of hotel occupancy trends.

What You’ll Bring

• Excellent communication skills.
• Ability to give high priority to customer service.
• Ability to read, write and understand English.
• Proper cash handling procedures.
• Computer proficiency.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.