Rooms Manager-in-Training

HEI Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical and Dental through Anthem Blue

Vision insurance through EyeMed

Vacation, Sick and Holiday programs

Pet insurance through ASPCA

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels & Resorts invites recent graduates to join the Rooms Manager-in-Training (MIT) program. Over 12 months, you will immerse in Front Office and Housekeeping to build a foundation for a long-term HEI career.

The MIT program offers hands-on rotation, exposure to PMS systems, and leadership engagement to develop operational and leadership skills needed for advancement in the hotel industry.

Qualifications

• Recent or current graduate of a hospitality program preferred.
• Relocation flexibility for placement after MIT program.
• Effective verbal and written communication; adapt to audience.

Responsibilities

• Shadow both Front Office and Housekeeping departments at the assigned hotel.
• Complete shifts in each position within Front Office and Housekeeping.
• Attend department and leadership meetings; participate in hotel operations.
• Become proficient with PMS and other Front Office/Housekeeping systems.
• Utilize labor management tools to schedule and control labor costs.
• Interact positively with customers and resolve problems to maintain satisfaction.
• Ensure compliance with SOPs and attendance rules; be available to work regularly.
• Perform other duties as assigned.

Skills

Hospitality grad

Relocation flexibility

Communication skills

Education

Hospitality program degree

Job description

About Us

HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don’t meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description.

We value U.S. military experience.

Compensation

Salary Range: $17.00 - $25.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Overview

The Rooms Manager-in-Training Program is a fast track career development opportunity for recent college graduates. The Rooms MIT will spend 12 months immersing themselves in both the Front Office and Housekeeping departments. The objective of this program is to provide you with a foundation that will prepare you for a long-term career with HEI Hotels and Resorts.

Essential Duties and Responsibilities

• Shadow both the Front Office and Housekeeping departments at the assigned hotel.
• Complete shifts in each position within the Front Office and Housekeeping departments.
• Consistently attend department meetings within the Front Office and Housekeeping departments as well as any leadership meetings at the hotel.
• Become proficient with operating the PMS and all other systems used by the Front Office and Housekeeping.
• Utilize labor management tools to schedule and control labor costs.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Ensure compliance with Room Standard Operating Procedures and Policies.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications and Skills

• Recent or current graduate of a hospitality program preferred.
• Flexibility to relocate for placement after completion of the MIT program.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.