Internship- Front Office

HEI Hotels & Resorts; Fairfield (CT); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

HEI Hotels & Resorts invites applications for its Internship Program, a 10-12 week fast track development experience in Front Office. You will shadow leaders, attend key meetings, and gain hands-on exposure to day-to-day hotel operations to build a strong foundation for a long-term hospitality career.

The program emphasizes hands-on learning, working with critical leaders, and supporting front office operations to ensure guest satisfaction and operational excellence across shifts.

Qualifications

• Recent or current graduate of a hospitality program preferred.
• Ability to effectively deal with internal and external customers, with diplomacy to resolve conflicts.
• Ability to stand and move throughout front office and perform essential job functions.
• Ability to input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Effective verbal and written communication skills; adapt style to audience.

Responsibilities

• Shadow identified leaders within the Front Office department at the hotel.
• Shadow each shift and each position within the Front Office at the hotel.
• Attend department and leadership meetings within the hotel.
• Learn to operate the PMS and other Front Office systems.
• Utilize labor management tools to schedule and control labor costs.
• Interact positively with customers and resolve problems to maintain satisfaction.
• Ensure compliance with SOPs and policies.
• Maintain attendance and be available to work regularly.
• Perform other job-related duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Front office operations

Labor management tools

Conflict resolution

Computer systems

Education

Hospitality program degree

Tools

PMS system

Labor management software

Job description

About Us

HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $15.00 - $22.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

The HEI Internship Program is a 10 - 12 week fast track development opportunity for college students to expand their knowledge in the hospitality industry. The Intern will spend their program immersing themselves into the Front Office discipline by shadowing critical leaders, attending operational meetings and working alongside the front office associates and leadership team that ensure the day-to-day success of the department. The objective of this program is to provide you with a foundation that will prepare you for a long-term career within the hospitality industry.

Essential Duties and Responsibilities

• Shadow identified leaders within the Front Office department at the hotel.
• Shadow each shift and each position within the Front Office at the hotel.
• Consistently attend department meetings within the Front Office as well as any leadership meetings at the hotel.
• Become proficient with operating the PMS and all other systems used by the Front Office.
• Utilize labor management tools to schedule and control labor costs.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Ensure compliance with Room Standard Operating Procedures and Policies.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications and Skills

• Recent or current graduate of a hospitality program preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.