Rooms Manager II - WorldMark Eagle Crest

Travel Leisure Resort Development Inc; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking a Rooms Manager to oversee daily operations of the resort's Rooms, Maintenance and Guest Services, ensuring standards and timely staffing.

You will coach and train staff, manage schedules and payroll, optimize occupancy and guest satisfaction, and partner with leadership to drive cost control and service excellence across departments. This role requires 2–5 years in hotel/resort management and strong IT skills, including Excel, Word and Outlook, with a focus on

Qualifications

• 2 to 5 years of hotel/resort experience.
• Excellent communication and leadership abilities.
• Proficiency in Microsoft Excel, Word and Outlook.
• Ability to manage staff and scheduling.

Responsibilities

• Oversee daily operation of rooms, maintenance, and guest services.
• Schedule staff weekly and monitor payroll costs.
• Ensure guest satisfaction targets and department standards.
• Lead training on procedures and service quality.

Skills

Leadership

Strategic thinking

Staff development

Communication skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:

The Rooms Manager is responsible for the daily operation of the resort Maintenance and Guest Services departments. The scope of the responsibility will include but not be limited to the involvement in overseeing all administrative, accounting, property guest service, property maintenance, associate development and other such functions as required for the two disciplines. The Rooms Manager will ensure the successful implementation and performance. You will be meeting the needs of the owners and covering varying schedules, forecasts and schedules weekly staffing levels, participates in unit inspections daily to ensure standards, trains staff on all ROPs/DOPs standards for both departments, responsible for the selection and development of associates in both departments.

How You'll Make an Impact:

This role will ensure proper staffing and scheduling for maximum productivity. Control payroll costs to achieve maximum profitability. Communicate priorities to staff through daily and weekly meetings, ensures the guest satisfaction levels meet the goals for the site, identify areas of process improvement to ensure efficient processing for the team and guest. The Rooms Manager will manage strict room inventory to achieve highest possible room occupancy percentage. Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received. Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff, ensure all guest resolutions are achieved and responded concerns responded to. Own and manage the Internal Audit process. Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures for both departments. Manage and support all financial aspects of the department. Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data. Maintains cost control and appearance of retail inventory.

What You’ll Bring:

Strong leadership skills (ability to effectively coach, mentor, and train staff). Strategic thinking. 2 to 5 years of hotel/resort experience. Excellent communication skills. Proficiency in Microsoft Excel, Word, Outlook.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.