Rooms Manager

Hotel Leveque; Findlay (OH); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

Hotel and travel discounts

Professional development and promotion

Job summary

The Hancock Hotel in Findlay, part of First Hospitality, seeks an Operations Manager to oversee front office and housekeeping day-to-day operations. You will hire, train, and retain a best-in-class team, address guest concerns, and promote an inclusive culture across hotel leadership.

Designed for a proactive leader, this role emphasizes operational excellence, cost control, and guest satisfaction while upholding the company’s standards and brand.

Qualifications

• 1+ year of hotel operations management
• Bachelor’s degree or equivalent experience required
• Experience with Opera PMS is preferred
• Valid driver’s license
• Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
• Strong administrative skills with intermediate experience with Microsoft Office systems
• Must be able to speak, read, and write in primary language used in the workplace

Responsibilities

• Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
• Control purchasing to ensure effective management of controllable expenses.
• Hire, train, and motivate an effective hotel team to deliver on guest expectations.
• Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
• Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
• Effectively communicate with housekeeping and front desk departments to ensure availability of supplies and tools needed to perform work.
• Listen to guests and empathize with their challenges and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Skills

Hotel operations management

Communication

Microsoft Office

Driver's license

Education

Bachelor’s degree or equivalent experience

Tools

Opera PMS

Job description

Join our award winning team to inspire elevated guest experiences.

Compensation: $40,000 to $47,000 per year

What's in it for you

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job

The Operations Manager is responsible for the overall operation of the hotel specifically front office and housekeeping day to day operations. Tasked with cultivating a best-in-class team, the Rooms Manager is responsible for leading hiring, training, and retention efforts. A successful Rooms Manager will lead a well-functioning hotel operation, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates.

What you’ll be doing

• Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
• Control purchasing to ensure effective management of controllable expenses.
• Hire, train, and motivate an effective hotel team to deliver on guest expectations.
• Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
• Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
• Effectively communicate with housekeeping and front desk departments to ensure availability of supplies and tools needed to perform work.
• Listen to guests and empathize with their challenges and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Experience & Education:

• 1+ year of hotel operations management
• Bachelor’s degree or equivalent experience required
• Experience with Opera PMS is preferred
• Valid driver’s license

Communication:

• Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
• Strong administrative skills with intermediate experience with Microsoft Office systems
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day; stand, sit, and walk frequently throughout the workday
• Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

The Hancock Hotel serves as a place to gather in the local community and as a home away from home for travelers from across the globe.

Uniquely situated on the campus of Marathon Petroleum Corporation, the hotel is located less than a mile off I-75 in the heart of Downtown Findlay.

When you choose to stay at the Hancock Hotel, you can dine in a private setting with catering that prioritizes your comfort, attend the fun events in our area and come back to a restful sleep in our cozy beds. We deliberately designed our elevated accommodation offerings to make your stay memorable.

Reward yourself with a luxurious experience at our high-end hotel here in beautiful Findlay, Ohio. Our friendly staff will take care of your needs, and the hotel's ideal location will enable you to stay close to destinations like the University of Findlay. Explore our surrounding places of interest to make your already exceptional stay that little bit better. You can also enhance your experience by participating in the events the area has to offer.

Whether you are traveling for business, need your own personal getaway or are looking for an elegant boutique hotel backdrop for a special event, we have the facilities and ambiance to accommodate your needs. Feel free to take a moment to relax and wind down in our comfortable hotel. We work hard to ensure your visit is as enjoyable as possible.