Rooms Manager

Hotel Leveque; Orland Park (IL); On-site; USD 60,000 - 66,000; Full time

Benefits offered by this job

Insurance from day 1

Paid time off

Holiday pay from day 1

Hotel discounts

Professional development

Job summary

First Hospitality is seeking a Rooms Manager for the Orland Park property to oversee front office and housekeeping day-to-day operations. You will hire, train, and retain a best-in-class team, address guest concerns, and promote a diverse, inclusive culture across the hotel.

The role requires 1+ year in hotel operations management, a bachelor’s degree or equivalent, and preferred Hilton PMS experience, with a valid driver’s license.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1+ year of hotel operations management.
• Experience with Hilton PMS is preferred.
• Valid driver’s license.

Responsibilities

• Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
• Control purchasing to ensure effective management of controllable expenses.
• Hire, train, and motivate an effective hotel team to deliver on guest expectations.
• Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
• Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
• Effectively communicate with housekeeping and front desk departments to ensure availability of supplies and tools needed to perform work.
• Listen to guests and empathize with their challenges and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Skills

Verbal communication

Written communication

Diplomacy

Problem solving

Microsoft Office

Hilton PMS

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Hilton PMS

Job description

Join our award winning team to inspire elevated guest experiences.

Compensation: $60,000 to $66,000 per year

What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job…

The Rooms Manager is responsible for the overall operation of the hotel specifically front office and housekeeping day to day operations. Tasked with cultivating a best-in-class team, the Rooms Manager is responsible for leading hiring, training, and retention efforts. A successful Rooms Manager will lead a well-functioning hotel operation, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates.

What you’ll be doing…

• Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
• Control purchasing to ensure effective management of controllable expenses.
• Hire, train, and motivate an effective hotel team to deliver on guest expectations.
• Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
• Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
• Effectively communicate with housekeeping and front desk departments to ensure availability of supplies and tools needed to perform work.
• Listen to guests and empathize with their challenges and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Experience & Education:

• 1+ year of hotel operations management
• Bachelor’s degree or equivalent experience required
• Experience with Hilton PMS is preferred
• Valid driver’s license

Communication:

• Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
• Strong administrative skills with intermediate experience with Microsoft Office systems
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day; stand, sit, and walk frequently throughout the workday
• Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Fun work environment with seasoned Hospitality Professionals! Flexible schedule! Room to Grow!

This all-suite Orland Park hotel gives you plenty of space for work or for the family. With easy access to I-80 and lots of great local shops and restaurants, we let you make the most of your time. Hop on the train at the nearby 153rd Street Metra stop and be in downtown Chicago in just 50 minutes.

Start off the day in style with a hot full breakfast, stay in touch with free WiFi access, or take a swim in the indoor pool at our hotel in Orland Park. Keep up your fitness routine on the road with a workout in the fitness center. Unwind with our complimentary evening social every Monday through Thursday. With a range of event spaces, from boardrooms to ballrooms, the Homewood Suites by Hilton Orland Park hotel is a perfect venue for your next celebration or meeting.