Special Experience Consultants - Cloister Guest Services (Full-Time)

Sea Island Company; Sea Island (GA); Sur place; USD 60 000 - 100 000; Plein temps

Avantages offerts par ce poste

Company cell phone

Company-defined phone stipend

Résumé du poste

Sea Island Company is seeking a VIP Services Specialist to act as a liaison with resort VIP guests, reporting to the VIP Services Manager. You will personally handle VIP stays, coordinating room types, amenities, and itineraries with multiple departments.

This role requires strong writing, verbal communication, and the ability to work under pressure while maintaining discretion. The position emphasizes creativity, organization, and the ability to manage time-sensitive activities and confidential

Qualifications

• Minimum of three (3) years’ experience in hospitality, preferably in a Guest Services area.
• Strong organizational and communication skills; ability to manage multiple priorities and deadlines.
• Proficient in Windows, Microsoft Office Suite; familiarity with Opera, Resort Suite and ResDiary a plus.

Responsabilités

• Act as liaison to VIP guests and executive office VIPs.
• Assist in development of VIP Services program.
• Generate and service VIP reservations, coordinating stay details with departments.
• Greet VIP guests at arrival and departure and meet specific VIP guests as instructed.
• Research arrivals to recognize VIPs and coordinate with departments.
• Produce accurate guest itineraries and distribute to relevant departments.
• Develop reporting for UniFocus scores for leadership review.

Connaissances

Hospitality experience

Guest services

Proficient in Windows

Outils

Opera

Resort Suite

ResDiary

Description du poste

Job Overview

The VIP Services Specialist will act as a liaison between resort VIP guests, reporting directly to the VIP Services Manager. The VIP Services Specialist will personally handle VIP guest stays as delegated by the VIP Services Manager, ensuring a smooth stay, start to finish. The VIP Services Specialist must be creative and enjoy working within a fast-paced environment that is service and mission oriented. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative and organizational skills, and the ability to maintain a focused balance among multiple priorities. The VIP Services Specialist will work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of time-sensitive activities and confidential matters with discretion.

Job Overview

The VIP Services Specialist will act as a liaison between resort VIP guests, reporting directly to the VIP Services Manager. The VIP Services Specialist will personally handle VIP guest stays as delegated by the VIP Services Manager, ensuring a smooth stay, start to finish. The VIP Services Specialist must be creative and enjoy working within a fast-paced environment that is service and mission oriented. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative and organizational skills, and the ability to maintain a focused balance among multiple priorities. The VIP Services Specialist will work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of time-sensitive activities and confidential matters with discretion.

Company Cell Phone

Entitled to company cell phone or company-defined stipend for use of personal cell phone

Minimum Requirements

• Minimum of three (3) years’ experience in hospitality, preferably in a Guest Services area.
• Proficient in Windows, Microsoft Office Suite, Adobe Acrobat, and social media web platforms; proficiency with Opera, Resort Suite, and ResDiary a plus.
• Experience and interest in internal and external communications and partnership development.
• Detail oriented and able to manage competing priorities and multiple deadlines in a fast faced environment.
• Ability to work with a wide variety of people and in cooperation with co-workers efficiently and effectively.
• Possess and demonstrate patience and ability to handle issues involving several variables in changing situations.
• Ability to easily adapt to organizational and environmental changes.
• Consistently uphold Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty and Trust).
• Exhibit the Sea Island 5-Star Behavior Standards with guests, members, and co-workers.
• Must be flexible to work days, early mornings, evenings, weekends, and holidays.
• Uphold appropriate departmental standards of quality and timeliness.
• Uphold and ensure compliance with all company and departmental policies and procedures.
• Timely execution of other duties as delegated by leadership.

Qualifications

Strong organizational skills and ability to achieve high performance goals, managing competing priorities and multiple deadlines in a fast-paced environment while maintaining excellent attention to detail. Strong interpersonal skills and the ability to build relationships with stakeholders, including team members, members, guests, board members, and external partners. Expert level written and verbal communication skills. Demonstrated proactive approaches to problem solving with strong decision-making capability.

Tasks/Responsibilities

• Act as liaison to all VIP guests, VIP families, and executive office VIP guests.
• Assist in development of VIP Services program.
• Generate and service VIP reservations, ensuring all aspects of stay (room type, amenities, itinerary, etc.) are processed and reviewed with appropriate departments.
• Greet all VIP guests at arrival and departure, when possible, and meet specific VIP guests as instructed by the VIP Services Manager.
• Research all incoming arrivals to determine and recognize VIP guests appropriately.
• Produce accurate and complete guest itinerary; coordinate with appropriate departments regarding same.
• Review any prior stay issues and ensure information is distributed to all appropriate departments.
• Develop efficient reporting process of UniFocus scores for distribution to appropriate senior leaders on a monthly basis.
• Develop plan and processes for problem solving team to tackle recurring stay defects.
• Enroll and satisfactorily complete Six Sigma Global Institute ("SSGI") training and certification within first six (6) months of employment; maintain certification and good standing as outlined by SSGI.

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull, and walk for prolonged periods.
• Ability to perform repetitive tasks with accuracy.
• Ability to lift, carry, pull, and push up to 30 pounds intermittently throughout a shift preferred.
• Ability to read, write, and communicate effectively in English, both written and verbal.
• May be exposed to mechanical, electrical, chemical, and fume hazards.
• Maintain compliance with Company Resort Professional Image Policy