Rooms Division Manager — Flexible Schedule & Guest Experience

your employer; Eggertsville (NY); On-site; USD 78,000 - 85,000; Full time

Job summary

Your employer is seeking a Rooms Division Manager responsible for overseeing front office, housekeeping, and guest services to ensure exceptional guest experiences and efficient operations.

The role involves developing policies to optimize occupancy, revenue, and guest comfort, while coordinating with other departments for seamless service delivery. A flexible schedule is required across mornings, evenings, overnights, and long days.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum 3 years in hotel operations with at least 1 year in a supervisory role.
• Strong knowledge of front office, housekeeping, and guest service operations.
• Proficiency in PMS and Microsoft Office Suite.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and supervise front office, housekeeping, and guest services teams.
• Develop and enforce standard operating procedures to maintain high standards of cleanliness, safety, and guest satisfaction.
• Monitor room inventory, occupancy rates, and revenue management strategies to maximize profitability.
• Handle guest complaints and feedback promptly to ensure positive resolutions and enhance guest loyalty.
• Coordinate with other departments such as food and beverage, maintenance, and sales to deliver a cohesive guest experience.
• Recruit, train, and evaluate staff performance to build a motivated and skilled team.
• Prepare and manage budgets, forecasts, and reports related to the rooms division operations.
• Ensure compliance with health, safety, and regulatory standards across all rooms division activities.
• Requires a flexible schedule to work both Mornings, Evenings, overnights and long days.

Skills

Front office operations

Housekeeping operations

Guest service

PMS proficiency

Microsoft Office

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Tools

PMS

Microsoft Office

Job description

Your employer is seeking a Rooms Division Manager responsible for overseeing front office, housekeeping, and guest services to ensure exceptional guest experiences and efficient operations.

The role involves developing policies to optimize occupancy, revenue, and guest comfort, while coordinating with other departments for seamless service delivery. A flexible schedule is required across mornings, evenings, overnights, and long days.