Rooms Director

Edgewater Missoula; Missoula (MT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Free meals per shift

Travel discount program

Health benefits

Dental and Vision benefits

401(k) with company match

PTO and Holiday pay

Life insurance

Employee and guest friendly环境

Job summary

Hilton Missoula seeks a Rooms Director to oversee Front Office, Guest Services and Housekeeping, ensuring top-tier service and profitability. You will supervise management teams and drive standards across departments while coordinating with leadership to enhance guest experience.

The role demands strong leadership, budgeting knowledge, and a proven track record in hotel operations. On-site responsibilities include staffing, policy execution, and continuous improvement initiatives across teams.

Qualifications

• Advanced knowledge of customer service.
• Exposure to budgeting and basic accounting.
• Positive attitude and strong communication skills.
• Committed to delivering high level of customer service.
• Strong leadership and team management experience.
• Excellent grooming standards.
• Flexibility for varied work situations.
• Ability to work under pressure and independently.
• Proficient with computers and relevant software.

Responsibilities

• Plan and direct the functions of administration and planning of Rooms and Guest Services.
• Describe, assign and delegate responsibility for operations.
• Control rooms labor costs and monitor the budget to meet revenue and expense targets.
• Assist managers in achieving profit objectives and service standards.
• Maximize profitability of Rooms and subdepartments.
• Regularly review guest satisfaction and update policies as needed.
• Investigate and resolve service complaints.
• Develop tools with department heads for budgeting, forecasting, purchasing specs, job descriptions, etc.
• Ensure compliance with policies and procedures.
• Hire, train, supervise, discipline and counsel management staff.
• Attend executive level meetings to disseminate information.

Skills

Customer service

Budgeting

Positive attitude

Communication skills

Leadership

Grooming standards

Flexibility

Work under pressure

Independent work

Computer skills

Job description

A Rooms Director is responsible for directing and organizing theFront Office, Guest Services and Housekeeping operations, providing supervisionand professional development for Front Office, Guest Services and Housekeepingmanagement team. Inform and communicatewith team as well as maintain high standards of service and cleanliness tomaximize profits. Specifically, a Rooms Director willperform the following tasks to the highest standards:

• Plan and direct thefunctions of administration and planning of the Rooms and Guest Services departmentsto meet the daily needs of operation.
• Clearly describe,assign, and delegate responsibility and authority for the operation of thevarious Rooms and Guest Services departments.
• Implement effectivecontrols of rooms labor costs among all sub departments and monitor the roomsbudget to ensure efficient operation keeping expenditures withing budgetlimitations including achieving budgeted revenue and labor expenses.
• Assist the departmentalmanagers in establishing and achieving predetermined profit objectives anddesired standards of service and cleanliness.
• Maximize Rooms and subdepartment profitability.
• Regularly review andevaluate the degree of guest satisfaction of the individual departments torecommend new operating policies whenever a change in demand, guestdissatisfaction, or a change in competitive environment is required.
• Investigate and resolveservice complaints.
• Develop, along withassistance from department heads, operating tools necessary and incidental tomodern management principles such as budgeting, forecasting, purchasingspecifications, job descriptions, etc.
• Ensure compliance of allpolicies and procedures.
• Hire, train, supervise,develop, discipline, and counsel all management employees according to policiesand procedures.
• Attends executive levelmeetings to obtain and disseminate pertinent information.

Whatare we looking for?

ARooms Director serving Hilton brands is always working on behalf of our Guestsand working with other Team Members. To successfully fill this role, you shouldmaintain the attitude, behaviors, skills, and values that follow:

• Advanced knowledge of customerservice
• Exposure to budgeting and basicaccounting
• Positive attitude
• Good communication skills
• Committed to delivering a high levelof customer service
• Strong leadership skills andprevious experience of managing a team
• Excellent grooming standards
• Flexibility to respond to a range ofdifferent work situations
• Ability to work under pressure
• Ability to work on their own
• Proficient, at an advanced level,with computers and relevant computer programs

Whatwe offer

• Competitive salary and incentives
• Free meal per shift and other fooddiscounts
• Hotel travel discountprogram
• Health benefits
• Dental and Vision benefits
• 401(k) with company match
• PTO and Holiday pay
• Basic Life Insurance and optionalSupplemental Insurance
• Employee and guest focusedenvironment