Director of Front Office - Hilton McLean

Hilton; McLean (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Hilton in McLean, VA is seeking a Director of Front Office with a proven track record in leading hotel front office teams to deliver exceptional guest experiences. You will oversee guest services, registrations, room inventory, and service standards, while ensuring profitability and adherence to policies.

You will shape service excellence, drive revenue through up-selling, analyze data, and roll out corporate marketing initiatives, mentoring a high-performing team to consistently exceed guest

Qualifications

• Experience leading hotel front office operations.
• Strong knowledge of guest services and registration.
• Proven ability to drive revenue and occupancy.
• Excellent communication and team leadership.

Responsibilities

• Lead front office operations and guest services.
• Direct room inventory, service standards, cost controls.
• Monitor satisfaction trends and drive improvements.
• Implement marketing campaigns and up-selling strategies.
• Integrate corporate marketing initiatives in Front Office.
• Analyze daily reports to inform strategy.
• Develop, mentor, and recognize performance.

Skills

Front Office Leadership

Revenue Management

Data Analysis

Team Development

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Director of Front Office , you're not just providing strategic leadership and direction for the hotel's front office operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• -Lead front office operations: Direct all Front Office functions, including guest service and registration, room inventory, service standards, cost controls, profitability, and departmental management, while ensuring the effective use of systems and adherence to policies
• -Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct improvements to enhance the guest experience and drive long-term service quality
• -Drive revenue initiatives: Implement marketing campaigns and up-selling techniques to maximize room occupancy and boost revenue
• -Integrate corporate marketing strategies: Ensure the effective rollout and management of corporate marketing initiatives within the Front Office
• -Leverage data to inform strategy: Analyze daily reports and performance data to shape operational strategies, drive revenue, and enhance the guest experience
• -Ensure product and service knowledge: Develop strategies to keep the team well-informed of hotel products, services, facilities, events, pricing, and local attractions
• -Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.