Hotel Housekeeper

Hotel Northland, Autograph Collection; Green Bay (WI); On-site; USD 16,531,000 - 20,664,000; Full time

Benefits offered by this job

Two complimentary meals per workday

Insurance enrollment from day 1

Paid time off from day 1

Holiday pay from day 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

First Hospitality is seeking a Room Attendant for Hotel Northland, Autograph Collection in Green Bay, Wisconsin. The role focuses on cleaning and styling guest rooms and public areas to brand standards, addressing guest requests, and supporting the Guest Services team to resolve issues.

You will maintain professional conduct, uphold hotel emergency procedures, and take on additional tasks as directed by leadership. Join a team dedicated to delivering a welcoming guest experience.

Qualifications

• Effective verbal and written communication skills.
• Must be able to speak, read, and write in the primary language(s) used in the workplace.

Responsibilities

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linens, and applicable collateral to ensure all items are available for guest use according to brand standards.
• Take a proactive approach to preventing guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership of resolving guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.

Skills

Effective communication

Verbal communication

Written communication

Guest service orientation

Job description

What's in it for you…

• Two complimentary employee meals provided each workday!

• Insurance enrollment available from DAY 1!

• Paid time off available from DAY 1!

• Holiday pay available from DAY 1!

• 401(k) enrollment after 30 days!

• Hotel and travel discounts at worldwide destinations!

• Professional development and promotion opportunities!

About this job...

Room Attendants make a long-lasting impression and greatly influence the total guest experience. Cleaning each hotel guest room and public area to brand standard ensures a welcoming and relaxing environment for our guests while they’re away from home. Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return.

The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.

What you'll be doing...

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.

• Refresh and replenish guest rooms with amenities, supplies, linens, and applicable collateral to ensure all items are available for guest use according to brand standards.

• Take a proactive approach to preventing guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.

• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.

• Take ownership of resolving guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.

• Always maintain professionalism consistent with hotel brand and company expectations.

• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.

• Take on additional tasks as necessary or assigned by hotel leadership.

Requirements...

• Effective verbal and written communication skills.

• Must be able to speak, read, and write in the primary language(s) used in the workplace.

• Ability to work 8+ hours per day and stand and walk frequently throughout the workday.

• Ability to lift, lower, and maneuver up to 30 pounds occasionally.

• Ability to reach, bend, stoop, and pivot frequently throughout the workday.

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the customers we serve. First Hospitality fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.

Equal Opportunity Employer.

Source: Hospitality Online