Rooms Controller

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance,

401K Matching

Complimentary shift meal

Accor employee discount on rates

Job summary

Fairmont Austin is seeking a Rooms Controller to manage overall hotel room inventory and coordinate day-to-day Front Office operations. You will pre-block guest requests and ensure inventories are allocated to maximize revenue, while supporting the Front Office leadership team.

In this role, you will frequently collaborate with Housekeeping, Engineering and Front Office, review guest profiles and same-day reservations, and you may perform Front Desk duties when needed.

Qualifications

• Previous front office experience required.
• Proficiency in English (verbal and written) an asset.
• Computer literate in Microsoft Windows applications and Opera an asset.
• Must be organized with strong attention to detail.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Conducting Pre-Keys
• Coordinating with Housekeeping, Engineering and Front Office to ensure all hotel inventory is available to maximize revenue
• Review ALL Membership profiles to ensure all guest preferences are met
• Reviewing reservations made same-day to ensure all benefits, welcome amenities and preferences are actioned and communicated
• Managing room inventory, room readiness and balancing room inventory
• Reviewing the “Room Diary” to ensure rooms types are balanced to maximize revenue and upsells
• Coordinating and assigning airlines based on contracted room types
• Attends and reviews weekly resumes to ensure front office team is set up for success
• Manages the front office infographic board for effective communication
• Must be able to perform the duties of Front Desk Agent, if needed.
• Other duties as assigned.

Skills

Front office experience

English proficiency

Attention to detail

Interpersonal skills

Ability to work under pressure

Tools

Opera

Microsoft Windows

Job description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Company Description

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

You are a multi-tasker and are responsible for managing overall hotel room inventory and coordinating the day-to-day operation in support of the Front Office leadership team! As a Rooms Controller, you will ensure guests' requests are met in advance and their preferences are honored by pre-blocking special requests and managing overall inventory.

What You Will Be Doing

• Conducting Pre-Keys
• Coordinating with Housekeeping, Engineering and Front Office to ensure all hotel inventory is available to maximize revenue
• Review ALL Membership profiles to ensure all guest preferences are met
• Reviewing reservations made same-day to ensure all benefits, welcome amenities and preferences are actioned and communicated
• Managing room inventory, room readiness and balancing room inventory
• Reviewing the “Room Diary” to ensure rooms types are balanced to maximize revenue and upsells
• Coordinating and assigning airlines based on contracted room types
• Attends and reviews weekly resumes to ensure front office team is set up for success
• Manages the front office infographic board for effective communication
• Must be able to perform the duties of Front Desk Agent, if needed.
• Other duties as assigned.

What Is In It For You

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous front office experience required
• Proficiency in English (verbal and written), second language an asset
• Computer literate in Microsoft Window applications and Opera an asset
• Must be organized with strong attention to detail
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

This Position Requires

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Your Team And Working Environment

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V