Guest Services Supervisor

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 55,000 - 71,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary shift meal

Employee benefit card

Academies & Educational Assistance

Opportunity to grow within property

CSR activities

Job summary

Fairmont Austin is seeking a Guest Service Supervisor to lead the Guest Services team and ensure smooth daily operations while delivering exceptional guest service. You will work under the Guest Service Manager to uphold high standards and drive guest satisfaction at one of the city’s premier luxury properties.

The role requires prior leadership experience, strong English communication, and a hands-on approach in a fast-paced hotel environment, with a focus on guest relations and front-of-house

Qualifications

• Service-focused personality is essential.
• Previous leadership experience is an asset.
• Prior experience with Opera PMS.
• Strong interpersonal and problem solving abilities.
• Must be able to lift up to 20 lbs.
• Proficient in English (verbal & written).

Responsibilities

• Lead the Bell Person team under the direction of the Guest Service Manager to ensure smooth daily operation and high guest satisfaction.
• Monitor and control departmental budget to manage costs.
• Act as a liaison for guests, providing information about the hotel and local area.
• Keep lobby and front entrance clean and welcoming, including glass areas and doors.

Skills

Service orientation

Interpersonal skills

English proficiency

Physical ability

Tools

Opera PMS

Job description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Company Description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Job Description

Looking for a leadership role in a dynamic environment? Join us as a Guest Service Supervisor at Fairmont Hotels & Resorts. You’ll play a key role in ensuring smooth operations, delivering exceptional service, and upholding the highest standards to create memorable experiences for our guests.

Job Duties Include

• Provide leadership, training and guidance with the direction of the Guest Service Manager to the Bell Person team to ensure smooth daily operation of the Guest Services department while maintaining high levels of guest satisfaction.
• Ensure that the operational budget is adhered to and all costs are controlled
• Serve as a liaison for guests by providing information relating to all aspects of the hotel
• Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas.
• Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion.
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders.
• Ensure all luggage is collected from guestrooms within the standard time.
• Ensure that all luggage is delivered immediately as instructed by Royal Service and placed in the room to the correct standard.
• Handle all Guest property with extreme care.
• To assist with room changes as directed by the Front Office.
• Ensure that all long term Guest luggage is stored correctly and logged in the correct manner.
• Ensure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager.
• Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination.
• Display an attitude of friendliness, courtesy and sincerity to all Guests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity.
• Be fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code.
• Maintain amicable and co-operative working relations with other departments in the Hotel.
• Be aware of the departmental schedule and to always be on time for duty
• Other duties as assigned

What Is In It For You

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or related hotel PMS system
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• Proficient in English (verbal & written)
• Must be able to lift up to 20 lbs

Additional Information

Your Team And Working Environment

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our Commitment To Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V