Room Service Server Assistant

Mt. Washington Pediatric Hospital; New Mexico; On-site; USD 17,000 - 25,000; Part time

Job summary

Mt. Washington Pediatric Hospital is seeking a part-time Server Assistant to support luxury In-Room Dining by keeping the operation prepared, stocked, clean, and responsive.

The role focuses on rolling-table prep, equipment movement, hot/cold holding, and service support to enable Servers to prioritize guest experience. Responsibilities include assisting servers with pickup and staging, inventory checks, and ensuring adherence to food safety and privacy standards.

Qualifications

• Experience in guest-facing roles preferred.
• Must follow safety procedures and quality standards.

Responsibilities

• Polish, stage, and set rolling tables, trays, and service accessories to luxury standards.
• Assist servers with order pickup, staging, and non-cooking prep (coffee, tea, ice).
• Monitor hallways and coordinate cleaning, return items to storage.

Skills

Customer service

Team player

Attention to detail

Independent worker

Education

High School Diploma or GED

PPABC Liquor Certification

Job description

• Employee Type Part Time
• Manage Others No

• Phone [phone]
• Email [e-mail]

REPORTS TO: Food & Beverage Director

DEPARTMENT: Food & Beverage

FLSA STATUS: This is a part-time, hourly; non-exempt position

JOB PURPOSE: Supports luxury In-Room Dining by keeping the operation prepared, stocked, clean, and responsive. The Server Assistant focuses on rolling-table preparation, equipment movement and retrieval, hot/cold holding, replenishment, polishing, staging, and service support so Servers can remain focused on the guest experience.

ESSENTIAL FUNCTIONS:

• Polish, stage, and set rolling tables, trays, hot/cold carriers, glassware, and service accessories to established resort standards.
• Assist servers with order pickup, staging, elevator transport, large orders, amenities, and non-cooking prep (coffee, tea, ice, garnishes).
• Monitor hallways to clear used equipment promptly; break down, sort waste, coordinate cleaning with Stewarding, and return sanitized items to storage.
• Monitor par levels for service supplies, conduct inventory counts, maintain clean storage areas, and report damaged or missing items immediately.
• Strict adherence to food safety, sanitation, security, guest privacy, and professional grooming standards.
• Deliver polished, personalized, and discreet service while anticipating guest needs and protecting room privacy.
• Maintain professional posture, clear communication, and full ownership of guest requests and service recovery.

• Other duties as assigned.
• Previous hotel, restaurant, banquet, stewarding, or food-service experience preferred but not required when the candidate demonstrates strong service aptitude.
• Ability to work efficiently behind the scenes while maintaining luxury presentation standards and attention to detail.
• Team-oriented, organized, dependable, and comfortable working independently throughout a large resort.
• Food handler and alcohol certification or other credentials as required by property policy or law.

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• High School Diploma or GED preferred
• Must follow safety precautions and requirements
• PPABC Liquor Certification or successful completion of the PPABC Liquor Certification course
• Must be at least 21 years of age.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Standing/Walking, 100% up to 4 hours at a time
• Ability to grasp, lift, push, pull, and carry or transport otherwise move materials weighing up to 50 lbs. on a continuous basis
• Ability to move throughout building, bend, stoop, and reach on a continuous basis up to an 8-hour shift.
• Shift work required. Required to work morning, evenings, weekends, holidays, and possible overtime based on business levels.

DISCLAIMER STATEMENT:

This job description lists the primary duties and responsibilities required of the employee. An employee to perform tasks other than those listed to meet business needs.